Excellent
Based on 283 reviews
Protos Security4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Security Services NationwideProtos Security is the premier provider of security guard, off-duty law enforcement services and specialized services, placing our innovative technology and customer-centric approach at the center of our offerings. Why Protos’ Managed Service Model?As a leading provider of differentiated security guarding solutions, Protos Security uses a managed service model approach. This allows us to ensure that our service is top-notch as we can best match a security vendor with your unique needs in mind. Our vendor network staffs well-trained, reliable security officers and ensures a well-managed, well-organized security program.By placing technology and innovation at the center of what we do, we give full transparency, real-time updates and general visibility into your security program. Our client portal and dispatch team are available 24/7/365 to ensure you receive the best service available.Law Enforcement Providing Armed SecurityProtos Security provides off-duty law enforcement with the temperament and experience to effectively work in your locations. Officers can be in full uniform or in plainclothes and can be highly visible or stationed discreetly depending on your specifications. Our officers are trained to manage difficult situations and have powers of arrest. Their presence helps keep your people, facilities and events safe, legal and moving as scheduled.Protos Security has subscribed to the Trustpilot platform to invite honest feedback and gain reviews in a public-facing space.
Protos Security (protossecurity.com) has 283 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
283 approved reviews, newest moderated first
customer
There scoring is outrageous
Reply from Protos SecurityAug 29, 2025
Hello, our internal metrics are scored according to the performance data received in the Protos Connect app. If you believe there is something missing or in error please contact the Service department.
customer
Good Customer Service just how I like it make me feel pleased and answered all my questions
Reply from Protos SecuritySep 9, 2025
We appreciate your review of Protos Security and love hearing about your Customer Service experience!
Torshia F.
It was the updated information and the potential improvement of our companies working together. I would also like to acknowledge Mr. Jon Rozas he was very personable and his discussion was efficient and productive.
Reply from Protos SecuritySep 9, 2025
We appreciate your review and share your high regard of Jon! Thank you for being a valued vendor partner of Protos Security.
Malcolm B. F.
The communication with dispatch is abysmal. Dozens of work order requests are responded to, only to have CSI informed that the detail was already filled. No long term opportunity has been available despite previous attempts to secure access to long term contracts. Protos on paper is our biggest client, they are also our least profitable one.
Reply from Protos SecurityAug 29, 2025
Hi, we appreciate your feedback. Please note that our Dispatch department sends notices of emergency assignments to all area vendors and typically fill those posts in less than 60 minutes. Your long-term opportunities will come from your Vendor Relations Manager as they become available in your area.
CEO
Great customer service
Reply from Protos SecuritySep 9, 2025
Thank you for your review of Protos Security!
Will C.
I too often get job details way after assignment has started or phone calls at 1/2am. We handle a lot of fastballs and emergency work in Texas but it doesn’t seem Protos values us enough with effective and timely communication. Plus we aren’t cheap and I do understand other companies as they will say yes for lower rates.
Reply from Protos SecuritySep 9, 2025
Thank you for your feedback. Please let your VRM know if you need to change your contacts for emergency work orders so the right party receives those calls!
Sean M.
Working with Manny from Protos Security has been a fantastic experience. He demonstrates a high level of professionalism and consistently communicates clearly and effectively. Manny takes personal ownership of every situation, showing genuine commitment to resolving issues efficiently. His proactive approach and attention to detail make him a valuable asset, and I highly recommend him for any security-related needs.
Reply from Protos SecuritySep 9, 2025
Thank you for your feedback--our VRM team strives to be excellent partners with the members of the Protos Security vendor network!
Marshal Fire G.
The overall experience was great! From the communication to the honest and transparent detailed critic. I'm consistently pleased and overly satisfied whenever I'm communicating with... I guess I will be specific, Rich C. His knowledge In the industry is unmatched with his recommendation for success is what we desire as an organization. Thank you and always a 5 star rating even after five life times!
Reply from Protos SecuritySep 9, 2025
We appreciate your review and glad to hear about your experience with your VRM (we think Rich C. is pretty great too!) Thank you for being a valued vendor partner of Protos Security!
