Kathleen E W.
Monthly subscription automatically started!
I went in and decided to order 1 (one) bottle of the spray and get the free giveaway. When I got my receipt, it said my subscription would begin. I did NOT want to sign up for any kind of autoship subscription! I wanted ONE bottle to see if it worked. I've already gone through and hit "skip" for the next 2 subscription shipments. I'll wait for the one bottle I ordered and see if it works to decide if I want another.
Reply from Pup LabsJan 14, 2026
We’re very sorry for the confusion. You are never required to stay on a subscription — our products can always be purchased as a one-time order. Please contact us at [email protected] or 855-207-7351, and we’ll review your account to ensure your order is set up exactly as you intended. We truly want to make this right for you. – Pup Labs Customer Care




