Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 234 reviews with 2 stars · Clear filters
Barb L.
We were shocked see our puppy’s tail had been docked. We believe we should have been informed. Also, the communication was very poor. I sent an email asking about weight and because she is 5 months old would she be spayed. No answer ever.
Terre M.
As a pet broker they have a few hurdles to overcome. When my pet arrived he had a number of medical issues. My current bill is up to about $400.00. This is over and above the cost of transportation, insurance, neutering, etc. I was told by a representative of the company that the bill would be paid. However, now that I have the dog I cannot get anyone to speak to me. The upside is that the escort was fantastic, he was always communicating with us.
John T.
NO...COMMUNICATION...SOME OF THE PEOPLE THERE JUST WEREN'T HELPFUL AT ALL, ACTED REALLY PUTOUT THAT I CALLED...
F Max C.
Over priced, over promised and under performing. We paid $287 for a "meet up" fee which allowed us to drive 1100 miles round trip to pick up our beautiful puppy who pees when initially petted, (she's much better now.) $187 "puppy pack" which supposedly valued at $350 turned out to be inferior products costing less than $100. The AKC "limited" registration was supposed to be prepaid but ended up costing $45. Would have been hundreds more if I didn't uncheck the options boxes! There are a lot of 3rd party referrals such as "Fetch" pet insurance to tap monthly fees out of pocket. If you sign up for all of the services recommended, you will be paying hundreds of dollars extra every month. We really love our sweet, lovey dovey puppy but would have explored other options rather than using this extremely costly service.
Ann P.
PuppySpot has a very complex, but easy to understand "system" for acquiring a puppy. I have quite a bit of business experience and was once a business consultant for some very large international companies. It is my sense that PuppySpot is TOO DEPENDENT on technology. It is lacking in the personal interface between functions. And heaven forbid if you need to actually communicate with someone!
Doug
We were informed that our new puppy would be transported by plane only if the destination was one hour or less from our home. There was a direct flight from her originating airport to our hometown but she was put on a flight that terminated 2.5 hours away from us! Also, we received an email stating her flight would be delayed by one day but she arrived on the original date and we didn't know it until the airport called us to let us know there was a puppy there for us! DISASTER!!!
Linda
There are many things I think puppy spot does well. I can agree based on the positive reviews.My situation and my puppy’s transport caused my rating. My puppy spent 3 days in a crate being transported from Illinois to Florida with 9 other dogs. For the money I spent that was unhealthy and detrimental to my puppy. He has a serious parasite which I have been treating under my vets care since I got him. He is adverse to sleeping in the crate. Understandable considering transport. Although I am satisfied with the responsiveness of puppy spot with communication I would not buy a puppy from them. I was only given the breeders name when my puppy was delivered the breeder does not respond to emails. My puppy was 12 weeks old and I would have liked to know about his training. None was provided. I love my puppy but spent a lot all in with purchase and transport to not get his history so I’m not satisfied. I’ve also read puppy spot sells from puppy mills. It is possible my breeder may be one that puppy spot should not sell puppies from. The name has negative comments. Since they don’t care to communicate with buyers of their puppies it’s telling to me. My bad not doing more research.
michele M.
Price listed was very misleading. Although I paid extra for delivery "near me" I still had to drive two and a half hours to pick her up. Was not able to sign up on Puppyspot web site. Kept getting error br422. They also make you buy all sorts of extras not included in the listing. No I would not feel comfortable recommending them to a friend.
