PuppySpotReviews of puppyspot.com

Puppy Spot always kept us informed on our pup's delivery from start to finish,providing important health tips and info on what to expect upon his arrival.

For the most part it has been a great experience. The only issue so far was at delivery. My puppy was supposed to have a collar, leash, and small hard carrier case. She arrived with none of these.

The dog is perfect! The way the PuppySpot company is run, is not perfect. Too much digital reliance on handling communications, it's terrible. Way too many useless emails. Fletch is too desperate for clients, they just stay in your face, even if you tell them to stop bothering you. These dogs are expensive, you deserve the best service. The customer service people are very nice!

At the end of the day, we love our puppy and he is in good health. The promises they made were kept. The reason why the review is not 5 star is because of the delivery. The pet transport company is wonderful but Puppy Spot thought it would be ok to deliver a puppy at 11:30 at night on a holiday. Eventually we got it sorted out but it should not have happened. It was incredibly frustrating and the helpline was less than helpful. All good now!

I was never kept in touch with anything about my puppy. I was only given a 2 day notice when my puppy arrived, no contact and if I hadn’t of been available, what would you do??

We bought our puppy through Puppy Spot after having a frustrating time with an online breeder who would answer us one day, then ignore us for several days. Puppy Spot was highly professional, helpful, and easy to work with. It is pricey, but especially if this is your first puppy, the help and information they give you, as well as being very easy to contact with prompt responses, make it worth it. My only reason for not giving 5 stars is that you are required to purchase pet insurance, which is also pricey. Other than that, they were great!

When we first picked out and paid for our puppy we were so excited. Made arrangements to pick him up. Then a couple of days prior to traveling to pick him up we found out he was no longer available. We were crushed. But I will say that Liz helped us out and we found a new puppy Rose. Rose was so cute but we had to wait several weeks due to her age. We received her on 10/2 and we were so pleased. We have now had her for almost 4 weeks now. She is healthy and totally bonded with our family.

I absolutely love my dog—he is the sweetest puppy ever. Communication about his ongoing health and activities and growth were great (we got pictures and videos while we anxiously awaited his arrival). I also got regular updates when he was on his way, and seemed to be in loving hands on his long journey. (I lost the paper to send them a review, but whoever transported Riley—now Ripley-was wonderful!!!!) However, that being said—he arrived completely not potty trained (biggest bummer of all—we got him at almost 6 months old and we’re still working on it), afraid of all things in the home (which makes me wonder if he’d ever been in one), had obviously never been on a leash or harness. He’s rapidly adjusted to both, which has been great (he is SUCH a good dog for the most part) The last thing I have to say is I wish the constant push to buy their products and/or health care plan weren’t so aggressive. It’s not that great of a deal, and we opted out. But I got tons of emails about products/services (and continue to) since he came into our home. That part felt very commercial and less about the pet. Pretty annoying. All things considered, I don’t regret getting my puppy here. He is the sweetest, most calm, cutest little guy we could imagine and he fit himself into our lives within minutes. Our older dog LOVES him, and so do we. So—thank you, Puppy Spot. Just lay off the product pushing.