Reply from PuppySpotJun 27, 2024
Thank you for posting, we are happy that you love your puppy and not happy that you did not love the entire experience. Our goal is 100% happy customers and happy puppies! There may have been some confusion regarding your puppy's preparation. Our breeders are not equipped to train their dogs. That should have been made more clear to you. And none of our breeders are so-called "Puppy Mill" breeders. A Puppy Mill is a breeder that does not prioritize the health and well-being of the puppy or the breeding mother. At PuppySpot the health and well-being of the puppy is our number one priority. That’s why we have created the most rigorous breeder standards in the industry, and why we monitor our breeder partners on a real-time basis to make sure they are meeting our standards. An important thing to note: All sellers and breeders should be USDA compliant. The breeders should have formal relationships with USDA-accredited veterinarians who maintain a Program of Veterinary Care (PVC). And the breeders should provide living spaces that meet regulatory standards for size, pet-friendly materials, aesthetics, ventilation, temperature, noise, flooring, bedding, lighting, cleaning, pest control, outdoor facilities, and more. Lastly, we apologize for the misunderstanding regarding delivery to your home. We do offer a door to door option, but it is twice as expensive as the option you selected. Whether our customers have to drive short or long distances to pick up their puppy is determined by where they live vis a vis major airports. The choice of familiar parking lots as the pick up location is by design: a public area accessible to all. Sadly, as much as we'd like to deliver every puppy to the doorstep of their new home, it is logistically impossible and would be cost prohibitive to our customers. Finally we hope you will reconsider our service in the future. Over our twenty plus years in business we have served thousands of happy customers, and would love for you to become one too.
