PuppySpotReviews of puppyspot.com

I really love my puppy. We had a very good experience as far as pick up and purchase. I would give a 5 star rating if there was more transparency about the breeder. I think that’s imperative to making an informed decision and I felt a little in the dark about all of that.

I was very concerned in the beginning after paying for my puppy. I was given a date of September 15th and then was told that he couldn’t fly until almost a month later on October 6th. I was heartbroken and worried that I may have been scammed. I just kept telling myself to trust the process and I am so glad I did. I am absolutely in love with my puppy and he is exactly what I was looking for as a companion dog. I will definitely buy from Puppy Spot again in the future. Thank you!

Initial phone call ( with Lisa), was most helpful pleasant and professional. Lisa took the time to answer questions, offer useful advice and making the sale less as a financial transaction and more like an exciting and intimate puppy choosing with a friend. Unfortunately, after choosing a puppy and making the payment, all interactions was via the app. Biggest problem in my opinion is the lack of sufficient case managers and the extremely long time it took to respond to questions. Most of my ‘chat assistance’ experience was terrible! Either no response at all ( even though the print says a professional specialist typically responds within a few minutes), or, when finally did receive a response (approximately 2 weeks later), it was completely irrelevant inadequate and off topic. Throughout the entire experience I haven’t managed to physically speak with any of your representatives (other than Lisa) in spite of my efforts. Also, after travel date and location was set, for 8am more than 2 hours drive away on a weekday, we couldn’t get a hold of anyone to help us look for other options . The app even offers a button to press in case you approve, which of course didn’t work and led no where. So my main issue was the inability to obtain help in real time and lack of communication altogether. Otherwise, aside from that, we are extremely happy and content with our puppy! He is as wonderful as he was described and portrayed in his photos.

Customer service after the sale really is awful. I left 2 messages, 2 callback requests, and finally had to threaten a BBB complaint after 20 minutes waiting in the chat feature, just to get a pickup date for my puppy. And then could only get the travel “reservation date”. ETA: 10/5/2022 puppy is here, and is healthy and adorable. AKC registration went smoothly. Vet says it is a well bred puppy.

I fell in love with a picture on Puppy spot. I was very emotional from losing my beloved yorkie. I was looking for another yorkie and had hit many roadblocks . When I saw this baby I made a quick decision . I paid in full. I was terrified waiting for my new baby. Was the picture really her? Would I get the puppy I wanted or would there be a switch? After paying I read a few bad reviews but many good ones. All that worry was for nothing. Puppy spot was really all it promised to be for me. Our travel arrangements did not work out because I was at a summer home and they quickly refunded my fee. Then our back up plan failed and they refunded again. I ended up driving 15 hours and met with the actual breeder. She was amazing and had everything I needed to get off to a great start . She helped me arrange one of the crates I purchased for travel and we were off. We had an 18 hour drive to get home and this gave me the perfect chance to bond with my new baby. The puppy was healthy and microchipped. It was the baby I had picked! The breeder provided a very comprehensive book with pictures of my pup and her parents along with her pedigree. She also included food and advice! I was amazed and very happy! Puppy spot is very expensive but they did so much of the work to help connect me with my new pup and a reputable breeder and that was priceless to me.I have had my pup for two months now and she is happy and healthy and has helped us all find joy again. I would not hesitate to use Puppy Spot again.

Puppy is of the highest quality. Quality breeding from the breeder. Breeder sent puppy in crate plenty large for her with extra food. Cannot say enough positive about breeder.

PROS: I received my six month GSD from Puppy Spot, and I absolutely love her. The customer service was great. I called to make the purchase and the sales associate and I had great conversations about her dogs and her general experience with them. Before making the online purchase, the woman asked me questions to make sure I understood things about the dog breed I was getting and the environment of my home to make sure it is a good fit for the dog. I understood everything I was charged for and made sure of it. Every question was answered politely and friendly even if it was repeated. I also received updated emails and calls about the flight information and what to do. My emails concerning the dog or any other questions I had were answered within a day or two. My dog came in decent condition and was microchipped. She took a while to warm up but her temperament and physical condition did not look like she came from a puppy mill. Her behavior after letting her out of her crate SLOWLY AND ON HER OWN was good. We built trust quickly. She was shy but not aggressive. She was also good with socialization with other dogs and smaller animals on her first walk and at home - she does not pay mind to them (her being introduced to socialization at an early age was mentioned in her description on the Puppy Spot website). She was able to warm up to her new home and she became really happy and started playing with her toys on the first day which is also an indication she was not from a puppy mill. Her vaccinations were up to date and we received her medal for her rabies shots. The papers for her conditions during the mandatory vet check-up prior to travel are accurate. It's important to know a dog may not be feeling well due to stress and environmental and diet changes (I got her vet checked and she has allergies and diarrhea because of environmental and diet changes). I read ALL the FAQs both on the website and on the app to make sure I understood Puppy Spot more, considering I was eventually extremely nervous purchasing my puppy from there after seeing awful negative reviews. It said that it's possible to request pictures of the parents, so I did just that. I received them within 2-3 days. (I did this to ensure that my new pup was in good condition, as well). CONS: The app was not of much use besides general updates and information about the pup and the flight. There is no direct contact with the breeder or any information about them, which made me uneasy. I asked for updated pictures of my pup twice and I did not receive them. The first response was that pictures on the website are updated 2-3 weeks; the second time I asked, it was too late since her travel date was in two days or so. I believe every buyer should always receive pics when requested. I looked up good reviews and bad to educate myself and to make me feel more secure, and I wish that Puppy Spot could allow buyers to feel secure throughout the WHOLE process of receiving. It feels more of like a blind buy because some people unfortunately receive their puppy in awful conditions according to other reviews. Some people did not receive their puppy the way I did. It depends on the breeder the puppy comes from. I feel like I was just lucky to receive her the way I did. Something to understand, too, is that calling back to hear about information about my puppy's flight needed a lot of patience since they're super busy and receive tons of calls per day. I was patient enough to wait on hold for a WHILE. But, the info discussed was sent through an email and is also on the app. It's good to know they make sure you know and reach out to you in several ways. Overall, I really love my puppy so much. She's a great girl and she's adjusting fine in our home and our environment. She's beautiful and gets compliments everywhere and is well-behaved (because I'm training her to and again which is a sign she hasn't experienced any abuse for her to be aggressive). I'm grateful to receive my puppy and the service I had. Puppy Spot gets 4 stars only because I just wish I felt more secure after the online purchase, and not just for me - everyone.

My overall experience was great. The only reason I gave a 4 out of 5 was due to the day of delivery. It was stated by end of day which it was, but 8pm is a bit late to get a baby settled in when it is so close to their humans bedtime. But, the delivery date was moved up 2 day from the original, so that was a win, but maybe caused too many stops in 1 day. I would recommend PuppySpot to anyone considering the service. Pricey, but all staff/volunteers I interacted with were friendly and knowledgeable.