PuppySpotReviews of puppyspot.com

Our puppy had ear mites. Hard to believe that had she actually been taken to a Vet, that they missed that

Extremely poor communication and threats from a manager to refund our money because I investigated to validate that the breeder was real. Once I was able to communicate woth the breeder to set up a date and time to pick up the puppy everything went smoothly. But the ocmmunication with Puppy Sport was horrible at best

I will say the drivers Nathan T and Clinton they was so nice and respectful did not wait long at all to pick up my dog. Now the other hand puppy spot was not a good experience at all It was my first time I waiting a month for my dog. My dog can getting pushed back due to vaccine it should had been done to end up paying for a vaccine puppy spot need to make sure who they deal with do the right thing

Puppy Spot is quite attentive to selling dogs, but they’re quite slow on the customer service side once you pay for your new pet & await delivery. Had to inquire several times for some basic follow ups including pick up arrangements from the breeder as well as the breeder info, which they promise to provide automatically 3 days prior to pick up. Took several attempts to finally get someone on the phone to confirm that info, then they don’t even apologize for their failure to follow up on their promises. We spent several thousand dollars on our new family member, yet they fail on the simple accommodation & customer service aspects. Then when our vet pointed out some potential serious health issues with our new pup once he joined our family, we could not get anyone from Puppy Spot to respond adequately or timely. Was our 2nd time working with Puppy Spot but we would not use them again.

Communication ends with your payment. We were told our puppy would be coming to us via ground transport with "certified" dog delivery people. We recently found out that our puppy will be arriving at Logan International Airport. He will be taking a 5 hour ride, to Chicago International Airport, in a crate, and loaded onto an airplane for a 2+ hour flight. Potentially 10 hours in a crate. We were advised to bring cleaning supplies to the pickup as the puppy most likely would have soiled himself in the crate. This should devastate our crate training!!. Our puppy will learn to pee and poop in the crate. Every person we spoke with lied to us. Frequently during the same conversation they would contradict their previous statement. I will update when/if the puppy arrives at our home. Our puppy made it to us. No sprinter van, our puppy came by Jet. He was cargo on American Airlines. Don't believe them when they tell you about the "custom sprinter van" that will carry your puppy safely to you. Don't believe them when they tell you that there customer care department will handle all your issues or questions. Don't believe them when they tell you that getting you a healthy/happy puppy is their only motivation. They lie. Once they get your payment, that's it. You will never be able to speak to another person. Your calls just go into the call waiting room, and nobody at puppyspot ever picks up. All their phone numbers go to the same message system. As far as their 10 year health commitment: only congenital or hereditary conditions are covered, and, they are only covered if you have health insurance on the puppy. We have an appointment with the vet on Thursday. I'll let you know how healthy he is then.

PuppySpot guarantees all dogs will be up to date on vaccinations when you receive your puppy. My puppy was missing a vaccination that I had to have done and because it was too far in between, it also needed a booster 2 weeks later. I was reimbursed for only 1 after weeks of calling and providing receipts and visit notes. Over 2 months later I am still calling about this. I keep getting told the people that handle this are on other lines and will call me back but do not hear back. Although I love my puppy, I wish I would have done better research before purchasing from this company. Never again.

1. When I received Landon, his legs and feet had feces on them. The transporters had dusted him with baby powder, but Landon was still filthy. Added to the stress of a very long transport, Landon needed a bath ASAP. 2. I was told before I received Landon that his vaccinations would be up to date. That was not the case. Landon was missing his Parvo and Bordatella vaccinations. My vet personally checked with the breeder's vet and Landon's vaccinations were not up to date at all. So now I am having to pay extra for vet visits and vaccinations that I already paid for in the initial payment. I think some refund for this is required.

We got a golden doodle puppy from puppyspot in September. Within 5-6 days of him arriving, he was diagnosed with Parvo which means according to our Emergency Vet he had it before he arrived to our home (most likely got it during transport). During his transport to our home, he had to go through Pet Premier Travel before hoping on the plane. PPT NEVER answered the phone when we called them to get specifics on his transportation (called and left a voicemail multiple times). This is partially on puppyspot for partnering with a terrible pet travel company. We did get a partial refund for the vet expense as puppyspot promises in their policy before purchasing a puppy, but it was a terrible experience and I would never get a puppy from them again.