Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 677 reviews with 4 stars · Clear filters
Alexander Y.
It was expensive, but they did a great job with customer service. Not 5 star because of price and a poor experience with the original breeder. Not less than 4 stars because, while expensive, PuppySpot representatives worked hard to get my issues resolved.
Tracy S.
Overall I had a positive experience with PuppySpot. The initial sales process was super fast & easy. Communication after the sale tended to be clunky at times. With so many different customer service associates involved, I often received conflicting information, although the app was the fastest way to receive answers to my questions. The biggest area that needs improvement is communication around the puppy's travel. I was told for the first couple of weeks after the purchase that the ground transportation company would only deliver the puppy on a Friday. I selected the Friday that worked best for me, arranged to take the day off work, and then a few days before the puppy was shipped I was told he would be arriving on a Sunday or Monday. I asked to reschedule to a different date since I was not available on those days, and I was told that would delay his shipment by two weeks, so we rearranged our schedules to make the new arrival date work. The puppy arrived healthy and happy after his 2-day ground transportation journey, and his initial vet appointment indicated that he's in great health except for a touch of giardia, which isn't uncommon with puppies. I was relieved as I had read some horror stories about sick puppies arriving from PuppySpot, but my experience was positive and we have a cute & happy pup!
Lori K.
Puppy arrived in a soft crate with a very nice concierge but sadly was covered with diarrhea and vomit.
Reply from PuppySpotFeb 4, 2020
Lori - As committed dog lovers ourselves, we were concerned to learn how your puppy arrived. Puppies sometimes get sick, that is why we have a dedicated health team to provide ongoing support for our puppy parents. As soon as you let us know there may be an issue, a member of our team was quick to learn more and have been working with you closely since. We'll be here for you and your pup every step of the way until he feels better and then throughout your puppy parent journey.
Ben K.
I was told all transportation was taken care of I’m the price and then the day before the delivery I was told I had to pay an extra $200.I was not happy with the surprise but everything else was OK
Linda S.
They were very through and were able to answer my questions, the puppy is great, learning as we go. One area that was frustrating the amount of time I have to spend on the phone waiting for the cue so I could actually speak to someone instead of relying on the emails which were usually delayed by a day. Customer service on that end could be improved. Also the travel info/arrangement, I think givend the number of airports that puppies are transported to knowing where you need to pick up the puppy would be really helpful. The phone calls we had to make were numerous, as no one seemed able to give us an answer, and then there was a descrepancy between the info the pick up staff had versus what really had happened, for awhile we were told the puppy did not make the flight -- (there was a two hour layover and no weather issue), then we we are able to contact PuppySpot someone could give us the accurate info. Would have been helpful if we had the contact info in the connecting airport for the cargo so we could have called them directly, the airline did not have that info at our end location. Need to provide this info, not hard to do.
Jacqueline J.
The end result was fantastic. The puppy is adorable and exactly what I wanted. Very classy arrival and communication. However the process during my wait was a bit stressful as I had a hard time getting pictures and videos and questions answered. All in all a great system though.
Jose C.
The service was great while working on getting our new fur baby. I was promise things that were never deliver. for one was the updated pictures of our puppy, never got one even after multiple times of asking. I was told the puppy would be able to travel on 12/30/19 but he was not home until 1/07/2020 which was a bit late for a Christmas present for our son.
Blythe K.
I was so skeptical of picking a puppy out online. It’s not the way I have ever gotten a dog before. My puppy consultant was wonderful and very helpful in coordinating everything from easing my mind about the process to the logistics of travel for our new love. After the purchase was completed there were a few miscommunications about travel dates. Part of this was due to the fact that we did all this around the holidays. That definitely complicated things. Beyond that my experience was really above and beyond what I expected. We now have a wonderfully loving, smart, healthy puppy.
