Reply from Purebred KittiesDec 25, 2025
We are truly sorry to hear about the distress and frustration you are experiencing, and we understand how upsetting this situation has been for you and your family. We appreciate you taking the time to explain your concerns in detail.
At Purebred Kitties, the health and wellbeing of our cats is extremely important to us. We want to reassure you that we do not sell sick cats. Every kitten that leaves our care is examined by a licensed veterinarian, properly vetted, and cleared as healthy prior to departure, with veterinary documentation confirming this status at the time of transfer.
That said, we recognize how stressful it is to welcome a new kitten and then face unexpected health concerns. Upper respiratory symptoms, gastrointestinal upset, and similar conditions can sometimes arise after relocation, particularly following air travel, environmental changes, or exposure to new surroundings. These situations are unfortunately well-documented in kittens, even when they have been cleared by a veterinarian beforehand.
Regarding parasites, some conditions may remain asymptomatic or not detectable during a routine wellness exam, and a later diagnosis does not necessarily indicate that the condition was present, active, or known prior to pickup.
We also sincerely apologize for the distress caused by the gender misidentification. While rare, this can occasionally occur in young kittens and is never intentional. In such cases, our policy is to offer the option to return the kitten, at which point a refund will be issued once the cat is safely returned to us, in accordance with our terms and conditions.
We understand how overwhelming unexpected veterinary expenses can be, which is why we offered a goodwill refund as a gesture of support, despite the kitten being cleared by a veterinarian prior to leaving our care and in line with our health guarantee terms.
We truly regret the stress this situation has caused. At this time, we stand by our practices, documentation, and policies, and respectfully disagree with the assertion that the kitten was sold knowingly ill or that any misconduct occurred.
You may also contact us directly, or you may reach out to us at [email protected].