QST MOVERS LLCReviews of qstmovers.com

If I could leave negative stars a thousand times over I would as the anger we feel has still not dissipated all these weeks later after this ordeal. Absolute scammers, BEWARE. They quoted us $620 for 3 hour+1 hour service move to have 3 movers and 20ft truck with disassembly/reassembly for a 2 bedroom apartment. We paid a $100 deposit. We prepared everything prior to their arrival and the bedrooms were mostly empty as we moved things to our home prior. All furniture was disassembled and wrapped, the boxes moved to the room closest to the front door. All they had to do was take the items down to the truck. They sent two 17 year old kids and a 19 year old, which is ILLEGAL as their policy states only 18 + to work for them. The younger kids were not interested in working from the beginning and were caught multiple times scrolling on their phones inside/near the truck and wasting time. We did most of the labor ourselves carrying boxes up/down the stairs to the truck. We called dispatch while the move was occurring to complain. They asked for proof which we provided, but they did nothing but apologize and make empty promises. They damaged the wall of our building during the move which we then had to repair. They then disappeared with the truck for 1 hour during transport even though the new house was only 18 minutes away. They charged us for that hour. They did not disassemble or reassemble anything at our new home. They took almost 6 hours to complete what should have taken at most 2 hours. They then charged us more than double what was estimated. We attempted multiple times during moving day and after to reach some sort of agreement regarding the excessive charges and lack of services as agreed but they just kept asking for more time and in the end did nothing. We have since disputed the claim with our bank and will be filing a formal complaint with the BBB and consumer agencies. Absolutely horrible company, unprofessional, with no ethical backbone.

We gave them four instructions, and had them repeat them back to us multiple times. When packing they insisted they understood & would remember. None of the four instructions got done despite this. Two 100lbs+ items were left on the floor as such I cannot lift them. Boxes were piled up infront of the sink so it was inaccessible. An oil canister was left on it's side despite being marked as keep upright, and was leaking oil until we found it buried behind boxes. The disconnect between packing & unpacking was stark - boxes were treated carefully when loaded, but seemingly tossed around when unloaded.

Worst movers ever! Destroyed furniture. Used black wrap that messed up thousands of dollars of furniture. Do not hire these unprofessional clowns.

Unlike all of these fake reviews, I actually used the service and the prep time they had before my move was from Feb 14th to March 17th. The dis not send an updated quote after my move date changed from march 2nd to march 18th. They did not notify me about a second insurance option until 11:07 PM the night before the move so the office for that second insurance was closed. They did not disclose any credit card fees when paying the bill until the day before, which is too late to cancel without being charged $150. They say they’re transparent and there’s no hidden fees, but they are not very transparent. Their website states that their professionals and they’ll be ready the day of the move to make sure everything is efficient and smooth and your belongings are taken care of, but that is not true. They do not care and my belongings were thrown around and not wrapped in any blankets. Blankets, padding and two wardrobe racks were supposed to be free and all they had is torn up blankets that they didn’t even use until I went in the truck and started wrapping things myself. They put all of the small fragile boxes on the bottom and all of the heavy items on top. They put boxes on top of my TVs. They ruined my leather couch. They did not know how to handle furniture or get it in and out of the building. I contacted Customer Service, April and Gabrielle specifically. This happened during the move and they said that they would contact the crew and make this right. They did not. The crew also had no idea about the amount of items I had and the parking location and how I wanted things done which I had gone through with April over the phone. I realized that I cannot have conversations over the phone. Everything must be through text message or through email so that there is a paper trail. I will still allow them to tell me things over the phone because I thought that eventually I would get a contract showing exactly what is included how things will flow if there is an end time all of those details. I did not get that until after everything was “done”. Everything was never done. We still need to go back and get more stuff because they did not give me enough MOVERS and did not pick the right size truck for the items that I had. This means they did not do their job in preparation for the move. They also gave me two movers who were unable to carry heavy items like furniture in boxes. You are a mover. Shit is heavy. You have to be able to move heavy shit and know how to get items in and out of doorways. You also need to know how to pack a truck which they clearly did not know how to do. The website says that these are professionals who know what they’re doing. That is a lie. The people who answer the phone I have no idea what they’re doing and had no idea about a bill of landing or any of that crap and the movers have no idea how to move and don’t really give a shit. They even hit the truck into a gate when pulling up to the apartment they had to unload all of my items in. They hit the truck with all of my shit in the truck. Yet these are supposed to be licensed commercial drivers. Where is the license? Ask them for that proof. It’s just crazy what companies can get away with. It’s crazy how little you can do to fight back. Plus the website says that they will not charge you outside of the quote that they give you and I was charged more than the quote. This charge was almost $200 more. Don’t put on your website that you will stick to what the quote says if you are not going to do that. They also did not say that there were so many exclusions to what the f@&k can be insured. Pretty much everything besides clothing cannot be insured and is an exclusion from the insurance. But also $.60 per pound per an item is ridiculous. That means my 50 pound couch that cost hundreds of dollars is going to be worth $30. What a f@&king scam the whole f@&king thing but they will tell you information the day before or day of that you did not know because they don’t share a lot of information with you and they don’t put a lot of information in the quote.

Used their service on November 21, 2025. I told the lady on the phone when booking that I had my own supplies but would need help shrink wrapping a few things. The day came for the movers to do their magic. From the get go, the head mover kept making comments about things costing more. I asked them to help me shrink wrap mattresses and my new couch. They just moved everything without wrapping. When it came time for my TVs to be moved, they came in with boxes and started taping. I again told them that I had my own supplies. They instead STOLE my supplies and then charged me for theirs! They double charged me for stairs and even admitted on the phone that it was a mistake. With the double charged, unauthorized charge for supplies that I did NOT request and the cost of my stolen supplies totaling $228.68, they offered me $100 ($75 of that was double charge for stairs) so basically only $25 and they wanted me to change my negative review to a positive one. I’ve been going back and forth with this company for weeks now. I will NEVER do business with this company again nor will I ever recommend them to anybody else. My advice to you if you do use them is to check their truck before they leave to make sure you have all of your things. Ask to see the invoice before you pay and make sure everything is correct because you won’t see a dime after they get their money. Also, wait until you’ve unpacked before leaving a review to make sure you’re not giving out false information. The movers will insist that you do it before they even start unloading your things. Almost like they are holding them hostage to get what they want.

I I reserved Movers on the 27th of 2025 when I was on the phone with the young lady I told her what I had to move. I explained to her my lease was expiring and I had to move out to a new apartment. I told her I had one complete bedrooms at three oversize chairs in the other room in the front room and also instead of boxes, I was using containers and I had 19 of them. She did not relay this information to the Movers so on the day of the move, they came with a small truck. They were two weak men looked over what needed to be moved and responded. No, that can’t fit in this truck. We are going to have to go back to get another truck and I said how long would that take about two hours so I said I’ll wait. I took them at a word. I waited three hours so I called the company and said where are the movers and they said at your house and I said no they’re not. I repeated what the Movers told me they had to go back and get another truck. I wouldn’t recommend this company to a dog. They never came back.

DONT USE THESE MOVERS. They quote they will do three hours and one hour travel time for $420 however they count the travel time on them to get back to their homebase. This is not what I was told when they originally gave me the quote. The travel time was only going to be counted for during the move. They are NOT honest and are probably putting in their own good reviews. This review speaks the truth. You were not in the conversation I had with Joy regarding the travel time. at no point was I told the travel time included the travel time back to your Your Location. As far as a 55 minutes goes that’s quite an exaggeration. There also appears to be some scratches on the kitchen floor that we’re not there prior to the Movers. The $420 - $525 was a range yes but I was told several times $420 it would be in our case. These are all facts. I rarely do reviews, but in this case, you left me no choice. Dishonestly has no place here or anywhere On top of that moving is stressful enough.

Unprofessional, unprepared. Broken items and charged double All items that my son packed/moved were not broken, only items that your movers packed/moved/disassembled were damaged, broken or lost.