Excellent
Based on 761 reviews
Quasar Expeditions4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Quasar's vision is to create authentic and meaningful tours & cruise experiences for our fellow travelers. Voted the #1 Intimate-Ship Ocean Cruise Line by Travel + Leisure for 9 consecutive years (2018–2026), and recognized as a Top Tour Operator in 2026, we’ve spent 40 years serving those who delight in travel, not tourism.Quasar's cruise and tour Guests come to us seeking layers of depth and contrast: meaningful interactions with humans and the earth, well-appointed accommodations, unparalleled adventures, five star cultural cuisine, and awe-inspiring wildlife encounters. In turn, Quasar travelers become not only expedition enthusiasts, but conservators.From hand-picked naturalist guides to the friendliest staff you’ll ever meet, our team is comprised of passion. Whether you’re exploring Galapagos, Patagonia, Chile, Ecuador, or Peru, we promise authentic experiences and lifetime memories.
Quasar Expeditions (quasarex.com) has 761 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
761 approved reviews, newest moderated first
Elisa
The trip was awesome we saw beautiful things and the Jeep they gave us was great. The workers were very helpful and we had no problems on the trip. The hotel were also great and overal this was an amazing experience that I would recommend to anyone.
RYAN M.
We had a wonderful time and the Evolution and crew were AMAZING!!!
Ronni
Our week on the MV Grace in the Galapagos was nothing short of exceptional. From the crew's incredible customer service to the delicious food served for every meal, all our expectations were exceeded. The history and beautiful lines of the MV Grace made it all the more special. The maximum guest numbers are 18 pax so personalised service is guaranteed and nothing was too much trouble. I will never forget the nature and wildlife experiences particularly the snorkelling and swimming twice a day with turtles, sea lions, hundreds of tropical fish species, manta rays etc. I will never forget swimming with dolphins in the wild from the boat. Thank you Quasar for making all this possible. I will be back!
TheDuck99
What a GREAT trip. It all started with Diane at Quasar a few years ago. My wife and I offer our grandkids, when they graduate from high school, a trip of their choosing. My grandson choice the Galapagos but we could never get the timing to work. I talked to Diane many times and finally a time was agreed upon. The week we choice did not allow us to have 3 people in a cabin and Diane quickly found another week that worked. I thought flying thru Miami would be our best choice but Diane suggested Houston. That was much better. My son, my grandson, and I loved the staff aboard the Evolution. What a knowledgeable and friendly crew. The food was wonderful. the snorkeling GREAT and the other passengers very enjoyable. If you are thinking of going to the Galapagos, be sure to consider The Evolution and Quasar
Alice Rickard - B.
Honestly the best trip I've ever done the whole thing was organised to perfection. it was incredible - Thank you!!!
HECTOR S.
The accommodations were excellent, the food was delicious and the people were just lovely. All the excursions were well thought out and seamlessly carried out. My wife and I could not have asked for anything more. Thank you
Patagonia G.
Patagonia is a most go-to destination for adventure seekers who love nature. We had some issues with Quasar that proper management could have prevented and foreseen. Quasar only has three jeeps that need maintenance and update. We had a group of 6 couples in 3 jeeps. One was replaced by a rental vehicle, one was ok, the third (ours) did not even have a working sound system to play music. Nothing was done about it during or after the trip. The GPS lags, if you make a wrong turn, or a road is closed, it keeps sending you back to the closed road instead of an alternate route causing travelers to miss departure of ferries and other expeditions. The hotels they selected are great, the food delicious and the sites spectacular. The equipment they offer for self guided tours and jeeps leave a lot to be desired and caused friction amongst our group. The iPad they offer has nothing I’d use, our group of three vehicles got only one, it was not even one per jeep. the app is a more useful tool. Buy a paper map as cell phones don’t work in the area and the use of the satellite phone is limited to 15 minutes for the duration if the trip, if you are lucky enough to get one. If our group split into different activities, some would be totally un-communicated. We ran into another couple using Quasar, and they too were in a rental vehicle instead of the promised jeeps. At the time of our trip they only owned 3 keeps, yet they had 4 reserved we know of, including the one that was being repaired and the one with no working sound system... The local guides are nice, but did nothing to fix or exchange our vehicle. After our trip, I emailed our contact in the USA and he claimed he did not know and would look into it, we never heard back. At times local drivers are given unrealistic pick up times causing travelers to rush back to the hotel after an expedition instead of allowing guess to relax at the finish line before heading back to the hotel. One couple in our group was left at the airport and never picked up, upon complaining (after hours waiting) a “common” car was sent to get them without a tour guide. This was their welcome as they drove hours to the first hotel. Patagonia is heavenly, I plan to return, one can have same experience at half the price, the hotels can help set up the daily activities and there are plenty of local guides for hire.
Reply from Quasar ExpeditionsSep 28, 2018
Dear Patagonia girl, Thank you for your thorough review and feedback. We are very glad to hear you found Patagonia as spectacular as we do and that you enjoyed the beautiful properties, the delicious food and the breathtaking sites that Patagonia has to offer. Quasar Expeditions takes your safety very seriously. Our Jeeps are maintained as per the schedule indicated by the brand at the local maintenance shop, and any issues that arise are managed with original spare parts and repairs, always with the brands indications and suggestions. When this trip took place in February 2018, we did experience unexpected mechanical issues with two of our Jeeps that required repairs. Being at a remote location as Patagonia, the nearest maintenance shop is located 155 miles away from our pick-up location, which is not ideal, and why we inform our clients in our terms and conditions about our right to provide a substitute vehicle of equal or greater quality, due to unforeseen circumstances like mechanical failures. In order to prevent and foresee similar situations we have now expanded our fleet to 6 jeeps with the addition of new 2018 Jeep Wranglers. We are sorry to hear your feedback regarding the sound system in your third vehicle. The model of the vehicle you were provided with does have speakers in the front, but unfortunately not in the back. Our staff addressed this during your trip to make sure that the speakers in the front were working. Our local guide also looked into the possibility of exchanging your vehicle, but due to it being in the middle of peak season, no other rental vehicle was available at the time. We have also looked into the challenges you and your group experienced with the GPS due to a closed road to the Mylodon Cave. Due to Patagonia’s remoteness, detours are not as easily calculated by the device and Quasar Expeditions is actively working with Garmin GPS Systems to improve the Garmin maps in Southern Patagonia to optimize our guests experience in the wilderness. All our vehicles are equipped with paper maps and field guides as well as a satellite phone that our guests can use whenever they experience any issues, however small or big they may be. Satellite use of minutes to call Quasar operations team is unlimited, and we highly encourage all guests to call us, even if it’s just to ask us if they should make a left turn or a right turn. Our Patagonia team is available 24/7 to help our guests have a hassle-free trip. We apologize for the misunderstanding that occurred with the transfer for one couple of your group. Our team did everything in their power to solve this unfortunate situation as promptly as possible and we are working with every member of our team to ensure that these types misunderstandings do not occur in the future. Hotels in the region can definitely offer a great experience Patagonia, nevertheless, the activity options are more limited. Hotels generally do not offer to set up other activities than what is found on their program and it may be difficult to secure space for some of the best activities in Patagonia such as kayaking and ice-trekking. Local guides are plenty, but the good ones are very scarce. Quasar Expeditions hand-picks only the top naturalist guides in Patagonia to ensure an exceptional adventure for our guests. We regret that you did not feel your trip to Patagonia was all it could have been, as our goal is to always provide all our travelers with wonderful memories of a lifetime. The abundance of amazing reviews on Quasar Expeditions and our products, that you can easily find on this and many other review spaces across the web, make a great point of this. We recommend that anyone who has doubts or concerns give us a call us at any of the numbers found on our website www.quasarex.com or email us directly at [email protected]. Thank you, The Quasar Expeditions' Management Team
Angie
Our trip was amazing! Everything was planned from top to bottom so thoroughly that we couldn't have asked for better. When we called them to the night before to let them know we were low on fuel, our guides even met us at the border of Chile and Patagonia with fuel tanks. Our car was outfitted with everything we could possibly need including hiking sticks, iPad preprogrammed with our route, sateliite phone, and emergency supplies, so we couldn't have felt safer. We would highly, highly recommend this company for a future trip for those looking for a real outdoors adventure while still enjoying the luxurious accommodations the country has to offer.
