Reply from Quasar ExpeditionsSep 25, 2018
Hi Peter,
We greatly appreciate your review.
A couple of seasons ago, 3 of the better hotels in Calafate closed for business for different reasons, and the options for good lodging experiences in the area suddenly became very reduced. Today you only have one true 5-star hotel in the area, and while a couple of properties in Calafate label themselves as 5-star hotels (and show the 5 stars on their websites) our experience over the past several years in Patagonia has shown us that they are really 4-stars, at best.
Some properties in Calafate have better locations and better views than other properties where we often put our guests, as was the case with your trip we believe. However, our experience over the years has shown us that many of these properties are inconsistent when it comes to food, service, amenities and attention to detail. We have had overall better feedback from other properties that perhaps may not have the best views or the best location, but our guests have been happier with the food, service and accommodations. We feel that this is more important to our clients than the location or views, especially since one spends most of the day outside of the hotels exploring the National Parks.
We always put our guest’s satisfaction first, by choosing the best option available at the time of booking, considering the limited availability of good hotels in the area. If you would like to give additional feedback on this matter for future guests, we encourage you (and anyone reading this comment) to contact us at [email protected] so that we may answer all your questions or concerns.
We thank you again for having chosen Quasar Expeditions to experience the wilds of Patagonia, and hope to see you back in another one of our destinations soon.
Thank you,
The Quasar Expeditions' Management Team