Reply from Ranked AISep 21, 2025
Hey Gary, I've tried to resolve this via email but it looks like we are not able to, so I'll reply in-depth here.
1 - You were with us for 2 paid months. In that time, we optimized your site in-depth twice, both technical and on-page. Your site is heavily outdated with a shared hosting server and an old WordPress theme. When we told you to update your design with a web developer to have a higher performing site, you thought we would do it for you. We are an SEO company, we do not design websites.
2 - We don't optimize GBP's for no reason. Your business profile was set up correctly, if we edit continuously, it gets delisted for manipulation. Changes should be rare.
3 - For the content, we asked multiple times to get details on the products offered for your lithium battery business, but we were ignored.
4 - I personally offered you a free month and to install our ODN to speed up your site due to your shared hosting limitations, but it was ignored.
5 - For backlinks, not only was it paid for 2 months (outreach links come through month 3 onwards), we also need a site that loads normally. This is why I offered to install the ODN, fix up as much technical issues as possible and provide a free month, but it was ignored.
We genuinely try to service small businesses that come to us directly, but sometimes, if there's a lack of knowledge on SEO, basic hosting or web development, it's really hard for us to make you happy. I understand that we are not the solution for everyone and that you've gone with a local SEO agency, which I think is best. Most of our clients come from agencies that white label us. It makes more sense to have someone local explain everything to you.
I hope that we can continue to resolve this via email. I have tried. But if not, we wish you all the best.
- Harry