Bad
Based on 513 reviews
RCI1.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Like most great companies, it all started with an idea. In 1974, Jon and Christel DeHaan set out to add greater value to the timeshare experience when they pioneered the vacation exchange concept. The DeHaans developed a system that allowed owners to exchange time at their home resort for a stay at a different affiliated property—delivering a new level of flexibility and choice to timeshare owners and revolutionizing an industry in the process.Today, RCI remains the leader in vacation exchange, offering the world’s largest vacation exchange network and providing unrivaled products and services to enhance the vacation ownership experience. It’s one of the many reasons why more resorts trust RCI to deliver vacation exchange services to its subscribing members than any other company across the globe
RCI (rci.com) has 513 customer reviews on Folks Told, with an average rating of 1.3 out of 5.
513 approved reviews, newest moderated first
Darlene
RCI the WORST Every 2 years you have a fee, which really isn't that big of a deal, however just booked a vacation for October on May 21st, I went to ask about moving my date for hotel by 2 days and they want another 300-exchange fee because it has been over 1 day since booking. ONE DAY! most hotels you can change the reservation up to 24 hours before check in. They literally try and nickel and dime everything.
Colin
I have tried for an hour to get basic information out of this resource with absolutely no success. It is quite apparent that the search engine, the options provided are antiquated by modern standards providing unsatisfactory results. Feel free to try and get frustrated.
Silvana B.
PESSIMO dal mio punto di vista. RCI non è più la stessa. Da quando hanno messo i punti anzichè le settimane per lo scambio vacanze, non si trova più niente. Molti soci si sono cancellati per questo motivo e si sono iscritti con altri scambio vacanze. Segnalato più volte, ma inutilmente. Era meglio prima con lo scambio settimane perchè trovavi sempre quello che volevi. Chi ha deciso che la tua settimana vale X punti?. C'è disparità con lo scambio vacanze. Cordiali saluti e grazie per questa opportunità di scrivere.
Miriam K.
Wir sind gestern in Playa del Ingles ( Gran Canaria) auf der Promenade angesprochen worden, angeblich haben wir mit einem Los eine Smartwatch oder eine Woche Urlaub gewonnen. Dafür müssten wir im Atlantic Beach Club eine 90minütige Führung mitmachen, müssten aber nix kaufen, wir sollten nur mitspielen. Wir waren leider zu naiv und haben 90Minuten verschwendet. Franz führte uns durch die Anlage, die man angeblich nirgendwo buchen kann, außer man ist im Besitz der Stammkundenmitgliedschaft. Diese könne man aber nur erwerben, wenn man bereit sei 1 Woche im ABC Urlaub zu machen und danach 3Wochen in den 4100Anlagen von RCI. Dieses 4Wochen kosten 5400€....2700€ Anzahlung werden sofort fällig. Das Hotel sei ausgebucht und man wolle sich die Gäste aussuchen, deshalb seien erst 4Wochen auf Probe notwendig. Entscheiden müsse man sofort. Wir haben in der 3minütigen Entscheidungsphase gegoogelt, ein Glück!!!! Das Hotel ist übrigens ganz normal bei Booking.com zu buchen, billiger als der angebliche Schnäppchenpreis. Finger weg!!!! Wir waren heute nochmal bei den Losverteilern und haben ihnen den angeblichen Gutschein für 1Woche Urlaub überreicht mit unserer Kritik , die sachlich vorgetragen war. Natürlich gab es kein Einsehen, aber das haben wir auch nicht erwartet. Dennoch wollten wir das nicht unkommentiert stehen lassen.
DANA L.
Getting Hotels through RCI is a joke. You can get them cheaper through one of the travel sites. By the time you "save" $5.-$10. on a room and pay the transfer fee you are paying way to much. When I first got a timeshare I was able to use unlimited points towards flights, car rentals, Hotels. Now they only let you use a minimal Amount of points that's not worth the time. And a lot of the resorts you use to be able to go to you have to pay more plus your points, unless you want to upgrade. So the membership you joined is no longer the membership you signed up for.
Marcela S.
Hola Angel Zambrano cai en la trampa como hago para denunciarlos y que me saquen de esto?
Malin E.
From Sweden: I became a member some months ago just to try it out, and so far I cannot see any advantages. First of all the website, on a mobile phone, is a disaster, and in Sweden we apparently cannot download the app. Every time I try a search, it takes ages to reach a site, it is impossible to make multiple choices and suddenly the site is totally frozen or you are kicked out from the it and must start the login process all over again - only to go through every step again. Second, with RCI weeks I must say that there are not so many offers anyhow. Many are far away and flights are super expensive, others are only with all inclusive, not making it cheaper than a regular charter trip. Many locations are also a bit “off track” and to reach them would still cost a lot. I only paid a two year membership, which I honestly do not know if I will be able to use at all. I should rather have kept my own accommodation. Will give it a chance, but so far, nothing I would really recommend.
E. D.
One star is more than this company deserves. We paid to become Hyatt members, were promised two free weeks as part of our RCI bonus days and have not been able to use our free travels days whatsoever! The Contract does not specify that our RCI days could NOT be used on international resorts, and we were told during the presentation that we could use our days for Interntional travel- we've tried booking to no avail. Additionally, I advised a UVC representative that a travel agent quoted an amount less than we received as members and he informed me that because the quote was not published on a public website, they would not price match. Complete waste of money and would not recommend!
