Reply from ReabtecNov 7, 2025
Thank you for your detailed feedback. We’re sorry that your experience didn’t meet your expectations, and we’d like to clarify a few points so everything is transparent for future customers:
• No request for a price difference was made 2 days after purchasing.
The first message about came 5 days later, after the order was already processed and shipped. The “difference” existed only because the discount code wasn’t applied at checkout — if you had told us this, we would have refunded the difference immediately. But you just said that we changed offer when we didn’t, and ask for the 5£ difference, 5 days after ordering, and didn’t even apply the discount code.
• Delivery did not take 2 weeks, but half of it.
Your parcel was delivered in 7 business days, which is the normal timeframe displayed on our website. So saying that the delivery took ages is a lie unfortunately.
• About the quality and returns:
You asked for a refund after training with the sleeves (rugby training, running, biking, daily activities). For hygiene reasons and to be fair with all customers, used items cannot be returned, as they must be in perfect condition. That’s why we originally proposed a partial refund, and we did it directly when you have asked.
• However, you’ve were not ignored,
Once you insisted on a full refund, we processed it within 24 hours, even though the items were used and damaged (the ankle support was torn).
• Regarding the origin of the products:
We ship from our fulfilment centre in China because we deliver worldwide, not because the products are from a marketplace.
Our KniTec V2 compression sleeves are not available on Temu, AliExpress or any Chinese marketplace, and over 26,000 customers + 120+ verified 5-star reviews confirm the quality and effectiveness of the product.
• About the name:
You mentioned “Eduardo” in your review, but my name is Edouard, as displayed on every email and every social media account.
We understand your frustration, and we’re truly sorry that your experience wasn’t positive. But we want to reassure future customers that we take every case seriously, we deliver quickly, we refund when needed, and we are trusted by athletes and thousands of clients worldwide.
We wish you the best in your recovery. 🙏
Full refund has even been sent since..
Do not take this opinion into consideration, such as it’s considered as a wrong review and don’t reflect the reality our company, as you can see on all others reviews.
Edouard Founder of ReabTec