Reply from ReabtecOct 13, 2025
Hello John,
First, we want to clarify that there is no “Jeremy Button” in our system, only John Button. That already makes this review questionable.
Now, let’s stick to facts: your order was placed on October 5th. Today is the 13th, which means only 4 business days have passed (5 including processing). Our website clearly states that delivery takes 6–10 business days. It is therefore impossible and unfair to claim non-delivery or call us a “scam” this early.
The confusion about dates was only a simple mistake of wording (September instead of October). That does not justify accusing us of being a false business. Reviews should be based on the real product and service, not on misunderstandings of timelines.
Honestly, would you leave a bad review at a restaurant before even tasting the food? 🤔 That’s exactly what’s happening here. Writing such a comment after only 4 days is not logical and certainly not fair.
We answer every customer — so it’s not a “miracle” that we replied to you. And to prove our transparency, we already issued you a full refund as a gesture of goodwill, even though your order was still within the normal timeframe.
For these reasons, this review simply doesn’t reflect reality. It’s misleading, unfair, and we consider it a wrong and fake review.
Sorry for your misunderstanding.
— Edouard, ReabTec
