Excellent
Based on 499 reviews
Reach Mobile4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
Ingrid R.
Excellent response by Anita to help me with international travel. Love the great and detailed customer service.
Reply from Reach MobileJun 2, 2021
Hi Ingrid! We hope you are enjoying your trip and are glad to hear Anita was a rockstar helping to answer your questions - thanks for the review!
D. S.
Reach Mobile is a wonderful cellular company offering low rates with expert, friendly customer service. I recently sold my basic phone to a friend as their 1st smart phone and had to disconnect my service with Reach. My "other" high end phone with lots of bells and whistles is still under contract with one of the top 3 carriers till I pay it off. I plan to switch back to Reach once I do this! Service is impeccable, unlike the big guys.
Reply from Reach MobileJun 2, 2021
Breakups, like contracts, are tough, but hearing your time with Reach was a memorable one makes us super happy! We can't wait to have you back as our awesome customer, D! :-)
Olman
Reetika customer service *********** stars. Stayed with me for whatever it took to get a VOIP number ported over, which was complicated (for me) but she made it easy as possible! Wish all my experiences with customer service were like this!!! THANKS!!!
Reply from Reach MobileJun 2, 2021
Taking the complicated out of mobile service - it's what we are all about! We're glad to hear that Reetika made the switch easy for you. Thanks for the review and for being our customer!!
Gail M.
In reading these reviews I came across the one from Daniel who sounds like he had the experience from hell. That has been my experience with every other company except for Reach. I had a few issues with my old Carrier releasing me and Cyan went out of her way to make the transition as easy as possible. She even set up a phone conference between my old Carrier, her, and me, and in a matter of minutes I was hooked up and running. Everyone I chatted or spoke with was amazingly friendly and helpful. I've told several of my friends that I haven't had an experience as nice as this in years. Again, a huge shout out to CYAN, and many thanks.
Reply from Reach MobileMay 27, 2021
Thank you for such a kind review, Gail. We're so happy to hear that Cyan was able to provide you great customer service (that you have been searching for!) We hope you continue to love Reach! <3
Hooz A.
Being able to be on the Verizon network with Reach mobile at an affordable price has made a world of difference for me with my job. I don't miss out on gigs, aka money, now because I have service in all but the most remote reaches of the wilderness haha.
Reply from Reach MobileMay 27, 2021
Nothing sounds better than savings! We're happy to have you on board!
Rachel
I chatted with Reetika and Bhumika during the set up process. No wait time at all to chat with them and they were both very kind and patient and helpful! Great introduction to Reach service!
Reply from Reach MobileMay 27, 2021
We're happy Bhumika and Reetika were able to make such a great first impression! Thank you so much for your feedback <3
AJ
Balvinder was great! She spent a lot of time helping me sort out issues from my previous mobile service and got me connected! The customer service was top notch!
Reply from Reach MobileMay 27, 2021
The road to success can be a rocky one - but once you cross the finish line it's nothing but blue skies! We're happy Balvinder was able to help you get connected and thank you for joining Reach!
Teresa A.
Reetika and Previta were very helpful even though my phone wasn't compatible. Never buy a phone from Fingerhut! I learned my lesson.
Reply from Reach MobileMay 27, 2021
It's not nice when technology doesn't work in our favor - but it IS nice to have a helpful team support you through and through! Thanks for your feedback :-).
