Excellent
Based on 499 reviews
Reach Mobile4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
Kellie M.
Balvinder is amazing, and gives excellent customer service. I am so glad that I found this company, she made my decision making so easy. Wish all companies were this customer oriented!!! Great job!!
Reply from Reach MobileMay 27, 2021
We're so glad you found us too! <3
Mark McElroy MDM Creative I.
I just joined Reach mobile and had a challenge with my phone calling out at first. Anita helped me on the chat and stayed with me until the issue was completely resolved. Very impressed with their customer service!
Reply from Reach MobileMay 27, 2021
Committing to fully support our customers is our top priority - we are glad you were able to experience this with Anita, Mark! Thanks for the feedback :-)
Bob
Just got the Reach installed on both of our phones. I kept the old phone numbers on both and in about 20 minutes both were up and running. Also had a question on email and billing and the customer service was great also.
Reply from Reach MobileMay 26, 2021
Hey there, Bob! Quick and easy transitions is what we love - our awesome Customer Success team is a big cherry on top! We're glad to have you on Reach. Thanks for the feedback!
Dr. J.
I had lost my phone and Boost mobile kept telling I needed to CALL their customer service, there was no way for me to communicate with CS except to call and they were the only ones with the information I needed. No matter how I impressed upon them that my phone was lost and there were no phone booths to use, they insisted I needed to call. So I looked for another provider who actually does have a customer service team and who worked with the fact I had no working phone. They also found a way to help me port my old number even when Boost was trying to make sure I could not obtain the needed info (luckily I found one courteous rep named Phil at Boost who found me the needed info). The Reach folks Reetika, Balvinder and their team were patient and worked very hard to help me and answered all my questions in detail, even the questions that Boost should have answered. I was very unhappy in the other aspects of Boostmobile service (i.e. texts taking 1 to 3 days to arrive at another local phone in the Phoenix area, voice mail not working at all for weeks, yes, I waited too long to switch) and since I am new with Reach, I can not compare that aspect of service. However, the contrast in service to resolve a simple set of problems was huge. Reaches customer service was incredibly good and Boost was nearly non existent. Thank you, Reetika, Balvinder and your team mates!
Reply from Reach MobileMay 26, 2021
Reetika, Balvinder, and the team are truly awesome - it's great to hear they were extremely helpful in your switch over! It's a passion of ours to go above and beyond for all customers to help support them any way we can. Moving carrier services is a big deal, you have to make sure it's a right fit. We're super happy to see that Reach so far is that right fit for you!
PreppComm
Great service, very easy process. Your chat is still there after a phone reboot! I had never seen that before1
Reply from Reach MobileMay 26, 2021
That's wild! Our app is a differentiator for sure! We're glad you were able to get right back on chat with our awesome team to help you further. Thanks for joining :-).
F. M.
Preeti was amazing, efficient and super responsive. All customer service has been great and fast every time i needed them. Very fair, once they charged me wrong, they refunded me within minutes without arguing like other carriers usually do or making you wait for months. Recommend to everyone
Reply from Reach MobileMay 26, 2021
We think our team is amazing, too! Thank you for sharing your experience and recommending Reach Mobile to others :-).
Richard S.
I’ve been really impressed by your communication strategy and coverage.
Reply from Reach MobileMay 26, 2021
Transparency and a strong, reliable service - it's what we're about! Thanks for your review, Richard!
mike H.
Great transfer of accounts experience.
Reply from Reach MobileMay 26, 2021
Thanks for your feedback regarding your transfer experience, Mike! We strive for greatness and are happy it shows :-)
