Excellent
Based on 499 reviews
Reach Mobile4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
Fred W.
Very good reception coverage and great customer service! Switching over to Reach from my former carrier was simple and I'm glad I did! Saving lots of dollars every month!
Reply from Reach MobileMar 16, 2021
Switching service doesn't have to be a burden. Pleased to hear that it was well worth it! Looking forward to saving you even more dollars!
Quinten R.
The subscription fee hasn't changed for a very long time...
Reply from Reach MobileMar 16, 2021
You're damn right! Actually, a few months ago we lowered our pricing and added more data to the plans. When we win, you win!
Sal
I needed to cancel my extra line that I didn't need anymore and Reetika was nice a patient with me when my other phone died that I needed to get the info from, was able to cancel extra line no problem overall excellent service.
Reply from Reach MobileMar 16, 2021
Glad to hear you had a great experience!
Joe
My phone has not been unlocked yet and needed my calls forwarded to a different number. Tech support was extremely helpful!!!
Reply from Reach MobileMar 16, 2021
Ah jeez, aren't locked phones the WORST?! Well, that's why Reach will never lock your phone. While we can't unlock a phone, we are quite nimble at finding creative solutions. Thanks for the great review!
Vincent T.
Anita helped me with a voicemail pin reset. Very quick and helpful!
Reply from Reach MobileMar 9, 2021
We love helping :) Happy to hear you can now easily access those voicemails!
Hong N.
Good customer service
Reply from Reach MobileMar 9, 2021
Thanks for the nice review!
Gary W.
Customer Service agent Bhumika did a great job. She got right to the issue resolved it and we are very great full. Thank you Bhumika, Gary Weidner
Reply from Reach MobileMar 9, 2021
Thank you for the wonderful feedback! We don't play around when it comes to issues you may be experiencing. Happy to hear we were able to get to the root of the issue and solve it in a snap!
Matt
I have activated four phones now with Reach. Every time has went smoothly. Customer service is great, and walked me through each step. The service is reliable, and MUCH cheaper than other competitors.
Reply from Reach MobileMar 9, 2021
Wow - great activation, wonderful customer service, excellent network AND you're saving money? Looks like we're a perfect fit! Welcome aboard, friend!
