Excellent
Based on 499 reviews
Reach Mobile4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
Robin
Super helpful! Rania was very helpful in answering all my questions which helped me make my decision easier to go with ReachMobile! Thanks......
Reply from Reach MobileFeb 10, 2021
We love answering questions about our mobile service. What we love more is ensuring that you're a perfect subscriber to our service. Happy we're a perfect match!
Susie Anderson W.
Cyan was simply wonderful. Very real and helpful. Also expedient in resolving questions and concerns. 2nd time I chatted w her. Hopefully if I need help again I will get her. She's like a part of the family now. Lol
Reply from Reach MobileFeb 1, 2021
We love our customer success team. They always have the needs of the customer at the forefront. Our #1 goal is that you get the REAL answers that you need, not the sugar-coated fluff that you want to hear. We're in it for the long term, not to make a quick sale. Happy to see that you got the human-to-human service that you deserve!
Elizabeth
Jules was extremely helpful in explaining how to get started with Reach. She walked me through every step and was patient as it took over an hour to get all of my questions answered and work through the steps with my current carrier to get the information needed to make the transfer. I'm looking forward to saving money, and I appreciate the fine service!
Reply from Reach MobileFeb 1, 2021
Oh, that is great! It's really important to us that you're aware of all the steps needed for a smooth activation process. Proactiveness is key! We're excited to get you live on our service and continue to WOW you with our happy customer-centric nature. ❤️
Roxanne
Thanks Bhumika! Great customer service and was patient with me and all my questions and went above and beyond with help!
Reply from Reach MobileFeb 1, 2021
Great to hear that you loved your customer service experience!
Tim
Just switched to Reach from another socially conscious cell phone provider. The switch over wasn't as easy as I would have liked but this was no fault of Reach. Their customer service (specifically Bhumika on live chat) was patient and kept working on switching me over. Switched because they provide, as part of my becoming a subscriber, free service to women in need. And they're competitively priced! Which can't be said for the company I switched from.
Reply from Reach MobileJan 30, 2021
Yah, sometimes that switch can take a little more time than we like when the old carrier is dragging their feet... but luckily our Customer Success team (thanks, Bhumika!) is your personal advocate for getting the process complete. And thanks for sharing the feel-good vibes you get each month. We love that we’re able to save you money AND help women around the world! Thanks for being out customer!
Nishon K.
Switching to Reach Mobile from “the big guy” was even easier than they say it is. I literally can not tell that I’m on a different service, I get the same reception I did before. I switched my business phone plans over to Reach the next day.
Reply from Reach MobileJan 30, 2021
Thanks for choosing Reach for your personal and business connectivity! We pleased to have you trust in Reach on both fronts of your life :)
Marcus B.
The service is excellent and I really like the team.
Reply from Reach MobileJan 29, 2021
Thanks Marcus! We really like you too :) Looking forward to serving you for many, many more years!
Bart V.
More Businesses needed like Reach Mobile! Customer service, Cell phone service, Prices and knowledge is Top Notch. Very Professional. The switch was easy. Just follow directions! Been with Top Carrier for over 16 years and now feel free again with Reach Mobile. Thank you again, Bart Vaughan
Reply from Reach MobileJan 29, 2021
Bart, what a stellar review! We're glad that you noticed how much we're trying to shake up the mobile industry: fair pricing, best network, caring and human-centric customer service team. We are so grateful that you chose Reach after being with your old carrier for more than a decade and a half. Gosh, if your old contract were a person, it would have it's license right now (that's right, and that contract can drive off into the sunset because Bart is sticking with Reach!).
