Average
Based on 284 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RebelsMarket has changedRebelsMarket previously operated as an online marketplace where independent sellers listed and fulfilled alternative-fashion products. That marketplace model has ended.Today, RebelsMarket is being rebuilt as a made-to-fit leather goods company. We work directly with selected workshops to produce footwear and jackets after each customer orders.We recognize that the transition was not handled as well as it should have been. Some reviews here relate to the former marketplace, while others reflect problems experienced during our transition. We are not asking customers to overlook those experiences.We are resolving outstanding concerns, strengthening our fit and quality-control processes, improving communication and inviting current customers to share honest feedback.We know that trust cannot be restored through an announcement. It must be earned through how we serve every customer moving forward.
Rebels Market (rebelsmarket.com) has 284 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
284 approved reviews, newest moderated first
Thomas W.
Easy to navigate website. Clear product photography. Quick purchasing process along with quick shipping time.
Reply from Rebels MarketSep 23, 2024
Hi, Thomas, We appreciate your choosing our marketplace and giving RebelsMarket a chance to serve you. We are glad to hear you loved your experience with us. We can't wait to serve you again soon. Sincerely, Grace
Andreas
Finding alternative clothing in Canada is next to impossible - especially as a male - and EMP (Europe) doesn't deliver here. So, I googled around and came across Rebelsmarket. I was a bit hesitant after reading reviews on external platforms like reddit. However, I decided to make an order. Positive: * Ok prices. * Good selection. * Smooth communication with Rebelsmarket. Negative: * slow (expected) delivery - 2 months. * the quality was overall ok, but some items had poor sewing and weak threads (but that can easily be fixed). * Sizes are a bit small - if you usually wear L, consider XL. Conclusion: I'll order again for sure.
Reply from Rebels MarketSep 13, 2024
Hi, Andreas, We appreciate your choosing our marketplace and giving RebelsMarket a chance to serve you. We sincerely apologize to hear your delivery took a bit longer. Your feedback is greatly appreciated and we will look into what happened to avoid future delays. We can't wait to serve you again soon and ensure your order arrives in good time. Sincerely, Grace
V.V
Rebel Market thank you for your great product, service and fast delivery in USA . Everything was perfect.
Reply from Rebels MarketAug 27, 2024
Hi, V.V, We appreciate your choosing our marketplace and giving RebelsMarket a chance to serve you. We are glad to hear you loved your purchase, and your support is greatly appreciated. We can't wait to serve you again soon. Sincerely, Grace
Charles
A beautiful piece that is exactly as shown. Has a nice weight to it that is very reassuring of good quality. Overall very very happy with my purchase. Fast delivery too.
Reply from Rebels MarketAug 23, 2024
Hi, Charles, Thank you for your purchase with us. We appreciate to hear you loved your item and experience. Sincerely, Grace
Peter H.
This company offers a refund policy that seems adequate. However if a product you purchased was shipped from Pakistan, returning it to Pakistan for a refund can cost $50. RebelsMarket should reveal details, such as "hand made" in the product description as well as where the product must be shipped for a refund. I appreciate the product maker accepting my return but it was only then that I became aware that it must ship to Pakistan. I will not be buying from them anymore unless I am prepared to just loose the cost of the item.
Reply from Rebels MarketAug 19, 2024
Hi, Peter, We apologize for the issues you have experienced, and we understand your frustration. As informed earlier via [email protected] email. We are an online marketplace that hosts thousands of sellers around the world who manage their products, and this product was from one of the manufacturers in Pakistan. Further, It is clear in our refund and returns policy that hand-made or customized items are not eligible for return unless they arrived damaged. Despite this, the seller graciously accepted your return request. We are willing to go above and beyond and assist with this return. We respectfully suggest returning the item to the provided address via USPS since they offer cheaper rates as advised earlier and deliver without any problem. Rest assured, we will refund as soon as the item has been delivered to the seller. Once again, apologies for the inconvenience caused. Best Regards, Grace
Thurman
My only complaint is the shoe I received did not mirror the shoe you advertised. But, I can live with it. Hesitant to buy additional product from your comoany..
Reply from Rebels MarketAug 19, 2024
Hello, Thurman, Thank you for your feedback. We apologize for the issues you have experienced, and we understand your frustration. We are committed to resolving these concerns and will reach out to you shortly via email to ensure we make things right. Best regards, Grace,
NA
Purchased a fashion underbust corset. It's very well made and fits true to the website sizing. It arrived promptly in perfect condition. I couldn’t be happier and will be purchasing other items from them in the future.
Reply from Rebels MarketAug 5, 2024
Hi, NA, We appreciate you choosing Rebelsmarket Marketplace and giving us a chance to serve you. We are glad to hear you loved your purchase, and your support is greatly appreciated. We can't wait to serve you again soon. Sincerely, Grace
Steve A.
My original item was not in stock and customer service went out of there way to help me find something new and made the experience as painless as possible. Great customer service.
Reply from Rebels MarketJul 25, 2024
Hi, Steve, We appreciate your patience and understanding and giving us a chance to serve you. We are glad to hear you loved your experience, and your support is greatly appreciated. We can't wait to serve you again soon. Sincerely,
