Average
Based on 284 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RebelsMarket has changedRebelsMarket previously operated as an online marketplace where independent sellers listed and fulfilled alternative-fashion products. That marketplace model has ended.Today, RebelsMarket is being rebuilt as a made-to-fit leather goods company. We work directly with selected workshops to produce footwear and jackets after each customer orders.We recognize that the transition was not handled as well as it should have been. Some reviews here relate to the former marketplace, while others reflect problems experienced during our transition. We are not asking customers to overlook those experiences.We are resolving outstanding concerns, strengthening our fit and quality-control processes, improving communication and inviting current customers to share honest feedback.We know that trust cannot be restored through an announcement. It must be earned through how we serve every customer moving forward.
Rebels Market (rebelsmarket.com) has 284 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
284 approved reviews, newest moderated first
Mr Paul S.
I got a utility kilt, and was amazed at the quality of it for the price, it was delivered quickly and we'll packaged I didn't need to iron it before wearing. 🏴☠️
Reply from Rebels MarketNov 2, 2023
Hi, Paul, We appreciate you choosing RebelsMarket as your online fashion marketplace. Cheers, Grace
Michael Patrick M.
I ordered a belt. The metalwork and leather were of good quality and the design was outstanding. I will be ordering another soon. This site offers unique products and I will be shopping here again. Yes, The shipping is a long wait to US. I expected that so I was not surprised. The wait was well worth it. My order came in good condition as advertised with perfect sizing. And I appreciated the checkback to see.
Reply from Rebels MarketNov 2, 2023
Hi, Michael, We appreciate you choosing RebelsMarket as your online fashion marketplace. Cheers, Grace
Jane W.
The nail polish I bought was beautiful and unique. The purchase experience was perfect. Great job!
Reply from Rebels MarketOct 13, 2023
Hi, Jane, We appreciate choosing RebelsMarket. Cheers, Grace
Alex N.
Lovely products and professional customer service
Reply from Rebels MarketOct 6, 2023
Hi, Alex, Thank you for purchasing from us. Cheers, Grace
Jiiye
Update as off Jan.2024 Rebelsmarket is NOT a store, but a mere platform.. In their reply that basically said they hold no responsability, they even admites that they have no say on whatsoever the manufacturer decides, so if you actually order from them, do NOT trust their measurement charts and add an EXPLICIT NOTE WITH YOUR DETAILED MEASUREMENTS.. And make sure your item is not shipped with DHL! —-/—- The gothic jacket was actually sent from Pakistan, therefore close to 100% chances that your parcel will go thru custom: fair enough! They sent me a 3XL jacket that actually was FOUR (4) inches short of their advertised size chart on both chest and waist! They sent another one in a rush with the teen size armpit (11”) for a 25” chest (50” all around). Worst thing worst, I had to pay TWICE custom and custom clearance fees which turned out to cost 70$ (the price of the jacket). Rebels market didn’t even bother to ask to resend the wrong sized jacket as it’d cost them more in shipping than the cost to manufacture. Because it was the manufacturer’s fault, I requested a refund of the second custom fees but they haven’t even replied, and yet it’s the middle of the week. Update : I did get a reply but still waiting on refund. They would have to send a 3rd jacket to reach satisfactory status, but hey, who wants to pay custom clearance 3 times for the same item 🤔.. I would trust to shop again would I know the measurements are prêt-à-porter e.g. based on average (no one should expect custom made clothes for a 100$) and the cotton quality and sewing is 8 out of 10 from what I can see. One more advise: Better ask them to use FedEx rather than DHL the latter costing way more (28$ vs 42$) I will update again once the matter is resolved (positively or not).. Nice and trustworthy Goth clothing is so hard to come by that I hope this serve as a warning for rebels market to better quality control their outsourced providers.
Reply from Rebels MarketOct 5, 2023
Hi, Jiiye, My sincere apologies for the fact that the first jacket had a slight discrepancy in measurements. As a matter of fact, we worked with the seller and sent you another jacket as fast as they could. The seller rarely covers any customs or clearance. However, you haven't given the seller a chance to review the issue and resolve it amicably. Please respond to the email from [email protected] with your order number or email address on your account so I can contact the seller for you and assist in this situation. Sincerely, Grace
Dennis
Fast delivery and great support. Thank you
Reply from Rebels MarketSep 27, 2023
Hi, Dennis, We really appreciate choosing us. Cheers, Grace
Dan M.
Complete hassle. Their supplier knowingly shipped me a vest that was way too small, when I asked for them to process a refund they wanted to send "proof" to the supplier that it did not fit me. I did get a measuring tape and took photos, but can you imagine having to do this to get a refund? If you ship the wrong item you should make good on it and deal with your own supplier.
Reply from Rebels MarketAug 25, 2023
Hi, Dan, Apologies for that. As earlier advised, every seller has his/her individual return policies. And for this particular seller, always request proof, if a customer claim to have received a wrong item or size before issuing a refund. After the proof, in most cases they refund without any problem
Loren
I love the unique products on this website! I bought a cute blouse and pair of shoes. The shoes unfortunately did not fit properly, but i was able to return them without issue, which was great. I am weary of buying shoes online for this reasons but they made the return pretty easy.
Reply from Rebels MarketAug 25, 2023
Hi Loren, Thank you for the heads-up. We respectfully suggest you contact the seller or [email protected] if you're not sure about the size. We can always help get you the correct size. Sincerely, Grace
