Great
Based on 1,324 reviews
RedBox Rx4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
RedBox Rx (redboxrx.com) has 1,324 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
1,324 approved reviews, newest moderated first
Robert S.
The entire experience from my initial request, medical follow up, ordering and clear communication from the provider and web portal was easy, convenient and efficient. I would highly recommend Redbox Rx
Reply from RedBox RxApr 20, 2026
Thank you for your kind review and for your kind recommendation of our services Robert! We do our best to provide the best service possible for all our patients!
Lisa H.
My first couple of experiences ordering prescription skincare through RedBox worked out fine because everything arrived on time and I didn't have to deal with customer service. If anything goes wrong with your order, their "customer care advocates" will basically tell you to go pound sand instead of helping you get a replacement or your money back. My most recent order was marked as delivered but I never received the product. When I contacted customer service, the rep "Brandi" told me to go through USPS or file a police report. According to USPS.com, missing mail search can't be done on prescription drugs. (Brandi says USPS is wrong). And wasting valuable law enforcement resources over a $30 face cream doesn't sit well with me. Now, I've filed a help request with USPS and I'm hoping for the best because $60 is a lot to throw away in this economy. I'm sure there are valid legal reasons why RedBox can't just send a replacement through the mail, but a refund, partial refund or even a discount code for my next order would have been so much better than paying for a consultation and a product I never received. I will be switching to a different provider with better service. It's bad enough to waste money and get the run-around over skincare products that I can live without. I hope they're not doing this to people on fixed incomes or in need of life-saving medication!
Reply from RedBox RxApr 20, 2026
Thank you for reaching out Lisa. We are sorry to hear that you were unsatisfied with your experience and appreciate the opportunity to address your concerns. As we do ship prescription medication, we do have a protocol we must follow when a patient lets us know that a package was not received. When we are notified that a patient did not receive their order despite tracking indicating it has been delivered, we first want to verify the shipping address was correct as well as make sure the correct tracking information was linked to your account. If both of those pieces of information are correct, we often suggest you reach out to your local post office for assistance by either speaking to someone at your local post office directly or by submitting a service request to investigate the package delivery. If needed, we can also initiate a service request through our contact with USPS, but patients sometimes see a quicker response when they submit the request themselves. However, we are always happy to help to set one up if needed. The results of the service request will determine the next steps. If the results of the service request show that the package was misdelivered by the USPS, we can send out a replacement order. In the case that the service request shows that the package was delivered correctly to the correct address, we would ask that a police report be filed. We do need to have either the service request or the police report documented in order to replace the medication. As it is prescription medication, we do need to have that documentation for your account. Per our replacement and refund policy, we do not refund orders that have already been processed and shipped by our pharmacy. Depending on the medication, we can send an emergency 14-day supply to a local pharmacy to get you by until we receive the documentation needed. We regret any misunderstanding regarding your order and encourage you to reach out to our Patient Care Advocates at either 844-733-2697 or [email protected] if you’d like to discuss your concerns further or if you would like additional assistance. Your feedback is important to us, and we appreciate the opportunity to improve your experience.
Eileen
Redbox has been the best experience for me. I receive sound advice and care. It has been easy for me to receive great medical care while including online visits with a medical specialist. Have been a patient for years!
Reply from RedBox RxApr 20, 2026
Thank you for your kind review Eileen and for your loyalty to RedBox Rx! We are so happy to have been of help to you and hope to be able to continue to serve you for a long time to come! Thank you!
Maggie M.
I came across Redbox Rx, by searching for telehealth with psychiatrists that were affordable because I have mental health conditions I need medication for and when I do not have them my days deteriorate a little more each day and my mental capacity, it's not the same. So I needed to find a place I could get my medicine quickly. I went through the process and signed up. I only paid $35 for my consultation scheduled for the next day(quick) on video with a psychiatrist and I only paid $28 for my prescription. Moving forward, I only have to pay $30 each month for my medicine. This covers The visit I'm not going to as well, and they ship it straight to my door for no extra cost, which makes it super convenient and I know it will always be here on time. I waited until after I received my first shipment to leave the Review so I could give my honest opinion. My medicine arrived in the time I was told which was about 3 business days and was exactly what I needed when I needed it! By far cheapest online option I have found in the last 4 years that I have been using telehealth for my medication. Thank you Redbox Rx
Reply from RedBox RxApr 20, 2026
Thank you for your kind and thoughtful review Maggie! We are so happy to have been able to help you with your healthcare needs. Please do not ever hesitate to reach out to our team if you ever have any questions or concerns for us. Our team at RedBox Rx wants to provide the best care and service for all of our patients, and we are always happy to help!
slideanturn
Fast and easy care. Thank you!
Reply from RedBox RxApr 20, 2026
Thank you for your kind review!
Sara B.
For my initial consultation the provider never showed up and I had to reschedule. I was prompted by the system to complete two separate consultations for 2 issues. When I had the first consultation ( that someone finally showed up for) she advised she could handle both issues in one consultation. I was still charged for both consultations, even though I only had one that lasted maybe 4 minutes. It took several more days for the consultation to “process” because of some error. Then when I finally received the medication one of the prescriptions was wrong. I had to schedule yet another consultation to get the correct prescription (which was just a refill). Overall for such an expensive service you’d think the quality would be better. It sees like one department does not communicate with each other and the process can be frustrating.
Reply from RedBox RxApr 20, 2026
I'm sorry Sara. I can understand why you are so frustrated. Sometimes technical barriers don't allow our normal process to be completed. We recognize that how we handle these situations and respond to our patients is important. After reviewing your chart, it does appear that the correct medications and doses are reflected in your account now. We do apologize that you were given incorrect information during your visit. Our providers can prescribe a second treatment during a visit, but only if the treatment is for the same condition you are having the visit for. If you have a visit and wish to get more than one treatment for more than one condition, you would have to have a separate consultation for each condition you wish to treat. Our clinical team came up with specific questions for each consultation type that will provide the appropriate information the medical provider needs to make an informed decision on your treatment. We sincerely regret any confusion or frustration you experience. If you have any additional questions or concerns for our team, please feel free to reach out to one of our Patient Care Advocates at either 844-733-2697 or [email protected]. Our team is happy to help improve your experience.
Janice S.
I've been trying various products to help my hair grow, hoping for a return to what used to be normal for me. So far, nothing has made a real difference. I decided that I wanted to try oral minoxidil, and Red Box was the site I chose to utilize. The process of applying for this treatment was very easy. I was able to answer all the questions and fulfill all the requirements within a very short period of time. The prescription was sent to me VERY quickly, and the price was quite good. Whether or not this treatment works is up to my physical system. Red Box gave me the opportunity to try. Many thanks to them.
Reply from RedBox RxApr 20, 2026
Thank you for the kind review and for trusting us with your care Janice! Please feel free to reach out to us if you have any questions or concerns, or if you just want to let us know how your treatment is going! We look forward to hearing from you!
JR
I’m a first time user and honestly cannot complain at all. It was super fast, with no issues at all. I highly recommend!
Reply from RedBox RxApr 20, 2026
Thank you for your kind review and your kind recommendation of our services JR!
