Great
Based on 1,324 reviews
RedBox Rx4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
RedBox Rx (redboxrx.com) has 1,324 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
1,324 approved reviews, newest moderated first
ERIN MARIE M.
I felt heard and understood by the provider. Couldn't ask for more!
Reply from RedBox RxJan 8, 2026
Thank you for your kind review Erin! It is so good to know that you have been well taken care of by our providers at RedBox Rx!
Brant D.
Always great service, very fast and always polite. A joy to deal with.Thank you
Reply from RedBox RxJan 8, 2026
Thank you for your kind review Brant! Everyone at RedBox Rx truly cares about helping our patients receive the best care possible. We certainly hope to continue to provide quality care and service to you for a long time to come!
Joanna K.
Wonderful service. Wish they would carry HRT
Reply from RedBox RxJan 8, 2026
Thank you for your kind review Joanna! Hopefully as we continue to grow, our company can expand and grow our services. We appreciate you trusting your care to RedBox Rx and hope we can continue to be of help to you in the future!
Debi Douglas A.
I've used redbox rx for 2 different prescription they arrive on time every month and the price is much cheaper then going through my Dr.
Reply from RedBox RxJan 8, 2026
Thank you for your kind review Debi! We do our best to provide a reliable and easy to use service for all of our patients. Thank you for trusting RedBox Rx with your care, and we hope to continue to serve you in the future!
Anonymous
Fast and easy. Great price.
Reply from RedBox RxJan 8, 2026
Thank you very much for your kind review!
Seren S.
I am very disappointed with the customer service I received from a supervisor named Rachel. After an initial agent spoke to me in a dismissive and unprofessional manner regarding my address, I was transferred to her for assistance. Rachel acted as though handling my call was an inconvenience and provided no clear explanation of the process for adding my unit number to my address—a simple request that ultimately took over 30 minutes and required me to contact the carrier directly. She repeatedly stated that the only option was for the order to be returned to sender, despite the fact that the shipping label had not yet been created. She did not suggest contacting the carrier or offer any alternative solutions. Most concerning, I later learned from the carrier that my address had in fact been updated. Rachel simply did not inform me of this and instead continued to insist that the order was “processing” and could not be accessed, which caused unnecessary stress and confusion. This interaction lacked transparency, empathy, and professionalism. I have recordings of the calls for my records (1/6/2026 at approximately 12:03 PM and 12:38 PM), which I encourage RedBox Rx to review.
Reply from RedBox RxJan 9, 2026
We’re sorry to hear that your experience did not meet your expectations Seren. Your feedback is valuable, and we appreciate the opportunity to address your concerns. When we receive a prescription from the provider after a visit has been completed, our goal is to process that order and get it shipped out to you in 24 hours or less. We set this goal in order prevent any delays in your treatment. Due to the speed of this turnaround, it is very important to ensure that all the information submitted in the questionnaire is accurate and complete, especially the shipping address if you choose to use our pharmacy. Once a prescription has been processed, and is being prepped for shipment, it is not always possible to stop the process to update or correct an address. If we receive notice soon enough, we can sometimes get the address updated, but we cannot guarantee that. Generally we ask for a profile update request to use for an address update, but in the case of urgent requests, we can provide assistance over the phone, though we need to verify the address through the USPS to make sure no information is missing and that the address is valid. In the cases, where we are not able to pause the shipping process, we recommend you reach out to the USPS to set up a mail forward with them if that is not already in place. After reviewing your case, I see that both the Patient Care Advocates you spoke with attempted to assist you and direct you on the quickest course to get your prescription(s) in a timely manner. We apologize for any confusion or if we misspoke at any point in the call, but our Patient Care Advocates did their best to assist you and take the proper steps to make sure you received your order in the timeliest manner per our protocol. If you have any other questions or concerns you wish to discuss, please feel free to reach out again to our team at either 844-733-2697 or at [email protected]. We thank you again for your feedback and for the opportunity to assist you.
Chef Andrea Lawson G.
Easy to order, quick delivery, quality product
Reply from RedBox RxJan 6, 2026
Thank you for your kind review Andrea!
Lindsay L.
Excellent service. I like how easy it is to use and get prescription without having to lollygag around going to a doctors office. I absolutely love this service you provide! Highly, highly recommend!
Reply from RedBox RxJan 4, 2026
Thank you for your kind review and your kind recommendation of our services at RedBox Rx Lindsay! We certainly hope to be able to serve you for a long time to come!
