RedtoolstoreReviews of redtoolstore.com

Cheaper than anyone else and got the tool to me very quick will use them again

Fast delivery. Product was as advertised. Very happy. Return cusromer.

I ordered $600 of Milwaukee tools on Friday, they arrived on my doorstep Monday. I read reviews prior to placing my order and there were reports of a scam business. I was concerened but trusted other positive reports. And I must have gotten 4 or 5 emails and texts on the shipping progress, which was assuring this site was legitimate.

I took a chance on a Milwaukee chainsaw/blower combo at a decent sale price and I’m very pleased with with the tools and speed of delivery. I would have no problems buying from Red Tool Store again. I signed up for their emails because of the service I received. Highly recommend

I purchased an item from Red Tool Store; the item said it was in stock when the purchase was made. A few days later I received an email from Red Tool Store stating the item I purchased was on backorder for 3-4 months. I checked Red Tool Store’s website and the item I purchased still said it was in stock, but it showed a higher price. I then called Red Tool Store to ask if they had the item I purchased in stock; the representative confirmed that the item was in stock. I gave the Red Tool Store representative my order number and told them I received an email from them stating the item was out of stock. The Red Tool Store representative said that the item I purchased, at the price I purchased the item, was out of stock, but if I wanted to pay the higher price (the now advertised price for the item on their website), they could fulfill my order right away. The representative then said they agreed that this seemed unethical, so they would call their management and call me back that same day. 4 days later I still hadn't received a call back from Red Tool Store, so I decided to call them again. I explained my situation to the second representative, who placed me directly on hold for 45 minutes and then proceeded to hang up on me. Please keep in mind I was calm through every conversation with the Red Tool Store representatives I talked to. I called back a third time and calmly explained the situation to a third Red Tool Store representative. This third representative was the most helpful; he explained that it was common business practice for Red Tool Store to sell an item as “in stock” at a low price and then put it on backorder; followed by raising the price of that same item and fulfilling orders at higher prices right away. I believe they do this to try and get people to pay higher prices than advertised for items; it seems to be a way for Red Tool Store to generate sales when needed. Do to these unethical business practices, I will never buy from, nor recommend buying from Red Tool Store.

Placed an order for Christmas. Received an email saying my order had been placed on hold. Called the number and they said it was because I had used a different shipping addres than the billing address. I followed his instructions and emailed them a copy of MY photo ID and was told I would still receive it by Christmas. The next day I get a text saying my order had been canceled. Called them again to straighten it out, was told I would just have to try & order it again and that it probably would not get to me by Christmas now. This all being their fault, I would think they would have taken my order right then over the phone and sent it overnight if need be to make it right. We order A LOT of Milwaukee tools but I will not be getting them from Red Tool ever again!

Fast shipping, excellent selection. Good prices too