Great
Based on 1,597 reviews
Refills4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
martina B.
Have been impressed with your whole process from conception and will refer to anyone
Reply from RefillsJan 15, 2026
We're so happy you're having a great experience! We're committed to providing excellent service from start to finish. Your feedback is greatly appreciated, and we thank you for your referral!
Paul
Dear Sir/Madam, My previous prescription was for 110 units per week. I sent you the photo of the prescription during the ordering process. I signed up for 125 units/per week, but for some unknown reason your doctor decided 69 units was sufficient. Upon learning this, I messaged both the doctor and customer support twice, (both times BEFORE you processed the order) stating that either you need to continue my present dosage or cancel the order. You ignored all my messages and my voicemail. I just received my order. You sent 200 units, which is less than half of my existing prescription, and isn’t even enough to fulfill your doctor’s recommended dosage. I sent four messages through the portal and left two voicemails. Please cancel my account and refund my charges. Thank you, RX 9029981
Reply from RefillsJan 15, 2026
Thank you for sharing your experience. We sincerely apologize for the discrepancy in your prescription dosage and the lack of communication you've experienced. We understand your frustration and are taking steps to address this issue. Please contact us through [email protected] so we can review your account and investigate what went wrong with your order.
Kirk
I found the whole ordering process to simple and straightforward. After placing my order I received timely notifications when my order was sent to the pharmacy as well as when it shipped. The website is also the best of all the telehealth’s I’ve used
Reply from RefillsJan 15, 2026
This is wonderful to hear! Knowing that you found the ordering process simple and our website the best means a lot to us. We appreciate your trust and are happy we could provide a positive experience!
Jen
Very fast and efficient service and excellent communication with Taylor when I have a question.
Reply from RefillsJan 15, 2026
This is wonderful to hear! Knowing that you found our service fast and efficient, and that Taylor was helpful, means a lot to us. We appreciate your trust!
RO
Easy to get medication. Doctors listened to my past experiences and filled accordingly.
Reply from RefillsJan 15, 2026
We're so happy you had a positive experience! We're committed to ensuring our doctors listen to your past experiences and fill your prescriptions accordingly. Your feedback is greatly appreciated!
Rian B.
Very quick and easy.
Reply from RefillsJan 15, 2026
Thank you for taking the time to share your experience! We're glad you found our service very quick and easy. We look forward to continuing to meet your needs!
Sean
This order was great, and quick shipping. Would order again if needed.
Reply from RefillsJan 15, 2026
This is wonderful to hear! Knowing that you had a great experience with quick shipping means a lot to us. We appreciate your trust and hope to have the opportunity to serve you again in the future!
Angela
hands down best pricing, compounded product and fast delivery!
Reply from RefillsJan 15, 2026
Thank you for taking the time to share your enthusiastic feedback! We're glad you're so impressed with our pricing, product, and delivery. We look forward to continuing to meet your needs!
