Great
Based on 1,597 reviews
Refills4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Ro
Consistently reliable and wonderful customer service.
Reply from RefillsJan 15, 2026
We're so happy you're having such a positive experience! We're committed to providing consistently reliable service and wonderful customer service. Your feedback is greatly appreciated!
Kristin S.
So far great! I switched to refills after getting charged $199 a month for medication and an extra membership fee total $375 from a different provider. The thing was I was never told or charged extra fees til the 2nd month. Think about it though, how many people do they get $350 off of, whether or not they cancel? Refills has no hidden fees!
Reply from RefillsJan 15, 2026
Thank you for sharing your experience! We're thrilled to hear you're having a great experience with us and that you appreciate our transparent pricing with no hidden fees! We're glad you switched to us!
Brenda G.
Fast shipping and the app is very user friendly
Reply from RefillsJan 9, 2026
Thank you for the great feedback! We’re glad to hear you had a smooth experience, fast shipping, and found the app easy to use. We appreciate your support and look forward to serving you again.
Thomas
Ease. And the online support was critical,for my understanding of the process
Reply from RefillsJan 9, 2026
Thank you! We’re happy the process felt seamless and that our online support helped guide you every step of the way. We appreciate your trust in Refills.com.
Rudy
Very fast delivery..
Reply from RefillsJan 9, 2026
Thank you! We’re glad your delivery arrived quickly and met your expectations. We appreciate your trust in Refills.com.
A.M.
Excellent customer service and very quick! Only 1 week from initial email to receiving my medication - and that was during the holidays! I will definitely recommend Refills.com.
Reply from RefillsJan 9, 2026
Thank you so much for your wonderful feedback! We're thrilled to hear that our team provided you with excellent service and that your medication arrived so quickly, especially during the busy holiday season. Your recommendation means the world to us, and we're always here to help whenever you need. Looking forward to serving you again!
Cathy
A little slow in responding after the intake & payment, but it was also a holiday weekend. After that, all went smoothly. Emails/msgs were sent keeping me in the loop.
Reply from RefillsJan 9, 2026
Thanks for your feedback and understanding about the holiday delay. We’re glad everything went smoothly afterward and you felt well informed. We appreciate your patience and look forward to serving you again!
Trtecey
Well I was told about refills three friends and family about the price never changing and how they pay $159 month I was very excited to try refill and especially when they offered me 40% and a New years special discount I was told to answer questions and when I was done they totally charged me $199 dollars with no discount I was very disappointed I called and was not offered a discount or refund until I said I will just get the product then cancel and I had and agent email me and offer me the price every month of $159 for February and was told I can get a partial refund from the $199 but yet to receive it or hear back from the young lady so I’m still undecided of what I’m going to do .My experience wasn’t that good so I gave 3 stars..
Reply from RefillsJan 9, 2026
Thank you for sharing your experience. We’re sorry to hear about the confusion with pricing and the delay in your refund. We understand how frustrating that can be, especially when expecting a discount. Your feedback is important, and we’ll work to improve our communication and customer support. If you’d like, we can help follow up to resolve this for you. We appreciate your patience and hope to make things right.
