Great
Based on 1,597 reviews
Refills4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Keith
Very helpful in explaining process and detailed steps in safely adminstering medication. Fast processing and very responsive.
Reply from RefillsAug 10, 2026
Thank you for your wonderful review! We're pleased to hear that you found the guidance clear, detailed, and helpful. Providing responsive support and ensuring safe medication administration is our priority. We truly appreciate your feedback and support.
Jessica
Ms. Hope, my wonderful service support technician, was kind and understood my request right away. She was able to take action and inform me of the next steps that would help get me back on track.
Reply from RefillsAug 10, 2026
Thank you for your kind feedback! We're delighted to hear that Hope was able to quickly understand your request, provide clear guidance, and help you get back on track. We'll be sure to share your compliments with her. We appreciate your support and trust in our service.
Emelia H.
I’m trying to get a refill due to spoilage of my last vial, but no one will respond to my messages. I wrote on Wednesday and Friday and again today. Disappointing.
Reply from RefillsAug 10, 2026
Thank you for bringing this to our attention. We're sorry to hear about the difficulty you've experienced getting a response regarding your refill request. We understand how frustrating this must be, especially after reaching out multiple times. Please accept our apologies for the delay you can contact [email protected] with your account information and a professional Support agent will contact you to resolve the issue.
customer
Marcus answered all my questions with knowledge and forwarded me information needed to move forward
Reply from RefillsAug 10, 2026
Thank you for your wonderful feedback. We're glad to hear that Marcus was able to answer your questions thoroughly and provide the information you needed to move forward. We'll be sure to share your kind words with him. We appreciate your support!
Brandy
Zoey was amazing. Made updating my account fast and easy!
Reply from RefillsAug 10, 2026
Thank you for taking the time to share your experience. We're delighted to hear that Zoey was able to make updating your account fast and easy. We'll be sure to pass along your kind words to her.
pjspatz S.
First person to finally get me some proper service . It’s appreciate as I was about to leave and look for other options
Reply from RefillsAug 8, 2026
Thank you for your feedback. We're delighted to hear that our representative was able to provide the level of service you were looking for. It means a lot to know we could turn your experience around, and we truly appreciate the opportunity to continue serving you.
HEATHER G.
Alex was wonderful to work with. He took his time to help work through the delay in my order and even called me back to confirm that things were resolved. That is unheard of these days, but greatly appreciated. I’ve been very pleased with Refills customer service, specifically Alex. Thanks!
Reply from RefillsAug 8, 2026
We're delighted to hear that Alex took the time to assist you, kept you informed, and followed up to ensure everything was resolved. Providing exceptional customer service is our priority, and we'll be sure to share your kind words with him. Thank you for choosing Refills! 😊
Vivian U.
Janelle was so attentive and lovely on the phone. I also love this company because they are straightforward
Reply from RefillsAug 8, 2026
We're delighted to hear that Janelle was attentive and lovely to speak with. We also truly appreciate your comments about our straightforward approach, as providing clear and reliable service is very important to us. Thank you for your support!
