Refine PackagingReviews of refinepackaging.com

We had a horrible experience with Refine Packaging. We used them the first time in 2023. As suggested on their website, they offer help with the graphic design of product packaging. I had high hopes since their website showed good reviews. I had 4 varieties of the same product with different flavors that needed to be printed. When I received the printed boxes I noticed that their graphic designer had copied and pasted the same ingredients from one of the products to all of the other ones. I was surprised that they will make such a mistake. When I reached out about this issue, the only solution was that they will print ingredient stickers to cover up the problem, but I will still have to pay for them. I tried to give them another chance in 2025. Unfortunately, I was again frustrated. When I received my boxes this time, the color was way darker than the design. Again, I'm not sure how this could have happened, since this time I sent them my own designs with a specific shade. In this case again, the solution was to pay 60% of the price to get the boxes reprinted. THEY NEVER HOLD THEMSELVES ACCOUNTABLE FOR THE MISTAKES THEY MAKE. In addition, it seems that every time there is some issue, which reflects their unprofessionalism. As a women owned small business, or any other small business for that matter, we can not afford to lose money dealing with companies like Refine Packaging. I hope my review will help others and deter them from wasting money with this company. I suggest you look for other more reputable companies. From my research and as another reviewer stated, it seems that they work with a foreign 3rd party for their services, which make it difficult to resolve issues and get refunds.

Incredible look and feel of the boxes, excellently "translated" from my design to their die-cut and rendering, these things look so good.

I used Refine Packaging for my luxury skincare brand and they truly did deliver. Brian was fantastic to work with and was very patient with me - especially since the hardest decision for me was the look and design of my boxes. He was very thorough and made sure that I approved every detail in order for them turn out just right. I am so happy with the quality and look and I am very excited to continue business with them in the future. Thank you so much Brian!

David White was a delight to work with! From start to finish he was always there to answer any questions or concerns we had. Quality products and high quality employees! Thanks again David!

Zack was patient with all our team's questions, responded promptly and helped trouble shoot when we hit roadblocks. We would defintely work with Refine Packaging and Zack again.

AMAZING detailed work! I work with Brian and he is AMAZING!

I reached out to multiple vendors while searching for a custom sandwich box for our restaurant, and almost everyone was slow to respond — except Steve from Refine Packaging. He jumped in immediately and walked me through the entire process step by step, which was huge for us since this was our first time ordering custom packaging. Even with our low production quantity, they still treated us like a priority. The turnaround was fast, communication was clear, and the final product brought our vision to life exactly the way we wanted. Refine Packaging has earned all of our future custom packaging business. Five stars without hesitation.

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