Reliant EnergyReviews of reliant.com

Reply from Reliant EnergySep 7, 2026

Hi Terry. As an out-of-state property owner, we understand how important it is to have a simple, hassle-free setup process and a customer service team you can depend on from afar. It's wonderful to know that your enrollment experience was smooth and that our team was able to provide the support and guidance you needed along the way. We strive to make managing your energy service as convenient as possible, no matter where you are, and feedback like yours lets us know we're on the right track! Thank you for choosing Reliant and for trusting us with your energy needs. We truly appreciate your kind words and look forward to continuing to provide the reliable service and support you deserve for years to come! Have an amazing day! - MF / Digital Care

Reply from Reliant EnergySep 7, 2026

We're so grateful for your amazing feedback, Kenneth! It’s wonderful to hear that you've found a plan and rate that truly fit your needs. What makes your review even more special is knowing that our customer service team has been there for you whenever questions arise. We believe energy should be easy to understand, and we're delighted that our representatives took the time to explain everything clearly, patiently, and thoroughly. Helping our customers feel informed and confident is always our goal! Thank you for choosing Reliant and for recognizing the care and dedication of our team. Your trust means the world to us, and we look forward to continuing to provide you with outstanding service, great value, and support whenever you need us! Our best wishes to you and your family! - MF / Digital Care

Reply from Reliant EnergySep 7, 2026

We're so happy to hear that your experience as a new Reliant customer has been such a positive one, CazzLOGGY! Welcome to the Reliant family and thank you for taking the time to share your feedback! We know that choosing a new energy provider, especially after relocating from another state, is an important decision. That's why we're thrilled to know you've been loving the service so far. Our team works hard to make every customer's transition as smooth and stress-free as possible while providing the reliable support and service they deserve! Thank you for placing your trust in Reliant. We're excited to have the opportunity to serve you and look forward to delivering an exceptional experience for a long time to come. Welcome aboard! Have an awesome day! - MF / Digital Care

Reply from Reliant EnergySep 4, 2026

We are delighted to hear that Gaddy was able to provide the support and guidance you needed during a challenging situation, Monica! At Reliant, we understand how stressful payment concerns can be, and we're thrilled to know that Gaddy not only helped address your immediate needs but also took the time to explain the options available to help you avoid service interruption. Providing clear information, personalized solutions, and genuine care is what we strive for with every customer interaction. We will be sure to share your kind words with Gaddy and recognize her for the outstanding service she provided! Team members like her truly embody our commitment to helping customers and making a positive difference whenever they reach out to us. Thank you again for choosing Reliant and for allowing us the opportunity to assist you. We greatly appreciate your trust and look forward to continuing to serve you for a long time to come! Have a marvelous day! - MF / Digital Care

Reply from Reliant EnergySep 4, 2026

We appreciate you highlighting this important point, Melissa. We understand that it can sometimes be confusing to know who to contact when a power outage occurs, and we're glad you were able to identify the appropriate channel for reporting the issue. As a retail electricity provider, Reliant manages your electricity account and billing, while power outage reporting and service restoration are handled by the local utility company that maintains the power lines and electrical infrastructure in your area. We understand that this distinction is not always clear, and we appreciate your patience throughout the process. Thank you for choosing Reliant. We value your feedback and are always here to assist with any questions regarding your account, billing, or service. We appreciate the opportunity to serve you and look forward to continuing to meet your energy needs for a long time to come! Have a beautiful day! - MF / Digital Care

Reply from Reliant EnergySep 4, 2026

Good afternoon, JoAnna. We are sincerely sorry to learn of your disappointment and understand how frustrating this situation must have been, especially after being a valued Reliant customer for eight years. We never want our customers to feel that their loyalty is unrecognized or that their concerns are being overlooked. We understand your concerns regarding your contract expiration, the transition to a month-to-month rate, and the impact that higher-than-expected bills can have on a household budget. We recognize how upsetting it can be to discover that your contract had expired and that your costs increased significantly without the experience you had come to expect. At Reliant, we strive to provide important account communications and renewal information to help customers make informed decisions about their service. We regret that your experience did not meet your expectations and left you feeling unsupported during a challenging time. We appreciate you bringing these concerns to our attention and would welcome the opportunity to review your account, discuss your billing and contract history, and address any remaining questions you may have. Please feel free to contact us 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm, we will work diligently to show you we care and hopefully, regain your trust in us. We value your years of loyalty and regret the frustration this situation has caused. Best regards! - MF / Digital Care

Reply from Reliant EnergySep 4, 2026

Bill, thank you so much for your wonderful feedback! We are absolutely delighted to have you as part of the Reliant family and truly appreciate the trust you have placed in us as your electricity provider! It means a great deal to know that we've been able to meet your expectations and provide you with the service you deserve. Your satisfaction is our top priority, and hearing that you've had such a positive experience makes our day! Thank you for choosing Reliant and for taking the time to share your kind words. We are honored to serve you and will continue working hard every day to provide exceptional service, innovative solutions, and the outstanding customer experience you deserve. We look forward to powering your home and earning your trust for many more years to come! Have a terrific day! - MF / Digital Care

Reply from Reliant EnergySep 4, 2026

Thank you so much for your wonderful review, Fidencio. We are truly honored to have earned your trust and loyalty for more than 20 years! Knowing that our team has consistently been there for you whenever you've needed assistance, going above and beyond to provide the help and support you deserve, means the world to us. Delivering reliable service and exceptional customer care is what we strive for every day, and it is incredibly rewarding to know that our efforts have made such a positive impact on your experience! Thank you for making Reliant a part of your home for so many years. We deeply appreciate your continued confidence in us and look forward to serving you for many more years to come. Customers like you are the reason we love what we do! Loving regards! - MF / Digital Care