Excellent
Based on 571 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Replacement Lens Express (replacementlensexpress.com) has 571 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 476 reviews with 5 stars · Clear filters
sandor F.
great fast service. great lenses. free one way shipping, thank you .
Reply from Replacement Lens ExpressFeb 3, 2023
Hi Sandor, Thank you for taking the time to write a review of your new lenses and your experience with RLE! We are thrilled to hear that you are happy with your new lenses! We sincerely appreciate your feedback. Best Wishes, Jennifer
I love packing T.
Jennifer's customer service is absolutely excellent; she went above and beyond from the initial correspondence prior to my ordering. Processional, personable and just a very kind, helpful human being. My lenses are so well done, I can't find one minor scratch, nick on either the lenses or the frames I submitted. The cut, placement and fit are exceptional. They are my first progressives so I'm still in transition visually but I would not hesitate to do business with RLE again. Impressive and excellent experience.
Reply from Replacement Lens ExpressFeb 1, 2023
Hi Stacey! Thank you so much for taking the time to write such a thoughtful and kind review of our service, I am truly touched! I am also happy to hear that you are loving your new Varilux X progressive lenses. Thank you again for choosing RLE for your prescription eyeglass lenses. As always if you have any questions please do not hesitate to reach out to me. Sincerely, Jennifer
baron
Saved big $ on top end lenses. Great customer service.
Reply from Replacement Lens ExpressJan 6, 2023
Hi David, Thank you for taking the time to write a review of our products and service. We are thrilled to hear that you are happy with the service you have received and cannot wait to hear back from you when you receive your new lenses. Thankyou Jennifer
RAZ
Jennifer provided me with wonderful customer service. She answered all of my questions and responded to my emails promptly. Would definitely buy lenses from RLE again
Reply from Replacement Lens ExpressJan 3, 2023
Happy New Year Raz, Thank you for taking the time to rate your service experience with RLE. I appreciate your kind words and I was glad to assist you with your questions. I look forward to working with you again. Thank you for shopping with us and please do not hesitate to reach out to me with any quesitons you may have in the future. Best Wishes, Jennifer
Ray H.
Prompt and competent service...accurate prescription and excellent house brand RLE progressive trivex transition extra
Reply from Replacement Lens ExpressJan 3, 2023
Happy New Year Ray! Thank you for sharing your review of our services and RLE HD Digital progressive lenses. I am thrilled to hear that you are loving your new prescription progressive lenses. Thank you again for choosing to shop with RLE for your new prescription lenses. Sincerely, Jennifer
Troy T.
RLE is a top notch outfit. This will be my 4th pair of lenses that I have purchased through them. I am tough on lenses with work and general use and so I like to work through how I should spec out my lenses with the experts at RLE. Every time I have questions they get right back with answers and the lenses they have built me have been the longest lasting of any that I have ever had and have performed as promised. I would recommend them 110% without question. You won’t be disappointed. As a matter of fact you will be stoked!
Reply from Replacement Lens ExpressDec 30, 2022
Hi Troy, Thank you for leaving us such a raving review! I am happy to hear that you love your new lenses and our service. You were such a pleasure to work with too. I wish you a very happy and healthy New year. Sincerely, Jennifer
Sarita
Great Service
Reply from Replacement Lens ExpressDec 29, 2022
Hi Sarita, Thank you for taking the time to review your experience with our shop. We hope that you are enjoying your holiday season and have a happy and safe New Year. Thank you again Jennifer
Lynne S.
Update: Second pair of frames completed. Replacement lens did a great job! Quality, reasonably priced, quick service. Quick to respond to questions. Excellent work, lens are great, no problem with prescription. Affordable, fast service.
Reply from Replacement Lens ExpressDec 6, 2022
Hi Lynn, Thank you for taking the time to review your experience and your new RLE HD Progressive lenses. We are thrilled to hear that you love your new lenses! Thank you again for choosing RLE for your visual needs! Best Wishes Jennifer
