I can't S.
Nothing went wrong
Nothing went wrong, it's just not what I expected. I bought my Ray-Ban sunglasses about 2 years ago for a little over $200. With shipping and taxes the replacement lenses cost me about $200. At that price I expected to get the same exact Ray-Ban branded lenses. Didn't happen, very unsatisfied. Not just with the lenses, but the entire procedure as well
Reply from Replacement Lens ExpressDec 2, 2025
Good Morning Luis, Thank you for leaving us a review about your recent order for custom made non-prescription sunglass lenses for your Own frame. I am very sorry to hear that your are unhappy with your new custom made non-prescprtion polarized sunglass lenses. I see that you mention that you were expecting to receive Non-prescription lenses that have the authentic Ray Ban replacement sunglass lenses with the RB logo on them. While I can certainly understand your confusion when you received your new sunglass lenses and they did not have the Ray Ban logo on them. The reason why you did not receive the Ray Ban logo on your new lenses is because you choose Custom non-branded prescprtion lenses instead of the Ray Ban non-prescription authentic sunglass lens replacements. If you had chosen the Ray Ban replacement lens option you would have not been required to mail your frame to us. This is because when the customer chooses to order the Ray ban replacement lenses option, the lenses are ordered and then mailed to the customer to insert yourself. These are 2 different options that are offered on our website and we have to go by what the customer has ordered. I am very sorry for the confusion. I I did check with the Ray Ban manufacturer to see if there were any replacement lenses offered for your Ray Ban 3696 frame and unfortunately there are no polarized lens options available for this frame any more as the Ray Ban manufacturer has discontinued this frame. So the only available option to have new lenses made for your frame is the option you choose which is for High quality ( the same lens blanks that are used for prescription lenses) Ophthalmic non-prescprtion polarized lenses blanks that have to be made custom made and fit into your frame. Again I am very sorry for the confusion please do not hesitate to email me with any additional quesitons that you may have at [email protected] Sincerely, Jennifer