Excellent
Based on 571 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Replacement Lens Express (replacementlensexpress.com) has 571 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 476 reviews with 5 stars · Clear filters
Kristian D.
I found exactly what I wanted at an excellent price and the logistics was fantastic! Kudos!!
Reply from Replacement Lens ExpressNov 30, 2022
HI Kristian, Thank you for taking the time to share your shopping experience with RLE! We are thrilled that you chose to shop with us and that you love your new bomber frame. Best wishes, Jennifer
Amanda P.
Good quality and relatively quick service.
Reply from Replacement Lens ExpressNov 29, 2022
Hi Amanda, Thank you for taking the time to review your experience with RLE. We sincerely appreciate your feedback. We hope you are loving your new lenses! Best wishes, Jennifer
Coach Kenta - F.
This is my 3rd order with Replacement Lens Express - First... I placed my order - then sent them my OAKLEY frames (I buy like-new or NIB samples from eBay sellers) - and BOOM - I get high-quality Essilor RX Transitions Lens, coated with Prevensia Blue light filtering and NO-Glare Crizal protection - mounted in my frames. For this pair, I am trying bi-focal RX lenses... so I don't have to keep taking off my glasses to read stuff. FINALLY - I saved hundreds $$$ over my previous RX lens purchases, and I look AMAZING :) Place your order TODAY, and you will look AMAZING too! Coach Kent Reed - FastpitchPros
Reply from Replacement Lens ExpressNov 29, 2022
Hi Kent, Thank you for your amazing review of our products and services! We are thrilled that you love your new lenses. We sincerely appreciate that you took the time to share your experience with RLE and trusted us with your visual needs! Thank you again and welcome to the RLE family! Best Wishes Jennifer
C. C.
Good work, good prices, and EXCELLENT customer service. I had questions about what material to replace my progressive lenses with, and, wondered why some lenses and frames magnify my eyes and everything behind the lenses. Jennifer gave thorough and nuanced answers to my questions. I came away better informed about any future frame or lens purchase! On top of that, I am so glad to have my beloved frames working re-lensed and back in circulation.
Reply from Replacement Lens ExpressNov 21, 2022
Hi Cynthia, Thank you for your kind words and taking the time to review your experience with Replacement Lens express. I am so happy to hear that you love your new RLE HD Digital progressive lenses! Thank you again for your support and welcome to the RLE family! I wish you a happy and safe holiday season. Best Wishes Jennifer
Patrick M.
The customer service provide by this company is way beyond anything I have experienced in a long time. Jennifer went out her way to help me through the entire process. Her response time was quick. When my glasses were shipped back to me, they were not right and Jennifer was willing to do whatever it takes to resolve the situation. My prescription is more difficult with no-line, progressive lenses. A recommendation to all who read this - if you have a complex prescription like mine, consider getting new lenses where you live even it if means paying more money for them. If you have a simple prescription, this company would be the place to go.
Reply from Replacement Lens ExpressNov 10, 2022
Hi Patrick, Thank you for taking the time to write a review of your experience with RLE. Your kind and thoughtful words are greatly appreciated! Although you were not able to wear our Progressive lenses we are so happy that your chose to give us a try. If we can be of any service to you, your family or friends in the future, please do not hesitate to email me. It was a pleasurer working with you. Happy Holidays, and thank you again. Jennifer
Jeanine
Best experience in 20+ years wearing glasses! I wasn’t sure about ordering lenses online, especially for frames from European luxury design houses but Jennifer quickly and thoroughly answered all of my technical questions so I sent in my first pair. When I got them back, I was so happy that I sent in two more pairs…and saved hundreds of dollars! The process was quicker than I expected and each pair (full rim, semi-rimless and metal frame) came back in pristine condition so I know they took great care in how they were handled in the lab and in shipping. Thank you for the white glove service! Best, Jeanine
Reply from Replacement Lens ExpressOct 18, 2022
Hi Jeanine, We are so happy that you are loving your new eyeglass lenses. We are thrilled to have you as part of the Replacement Lens Express family! We sincerely appreciate you taking the time to share your experience and kind words. It means the world to us and to our entire team! We look forward to seeing you again! Best Wishes Jennifer
Z. Steven B.
This is a small business lens manufacture, they have limited resources, and are not open seven days a week. However. if you want a perfect lens made to your prescription specifications, it is worth waiting. They remedy all my issues and proved to be reliable. I recommend them whole heartedly.
Reply from Replacement Lens ExpressSep 26, 2022
Hi Steven, Thank you for amending your review I truly appreciate the time you took to change your previous review with us. I am so happy that you choose to give us another chance to make your experience with RLE much better. Thank you again ! Good day Steven, Thank you for taking the time to review your experience with Replacement Lens Express. I am very sorry to hear that your experience with our website ordering process and our customer communications services have been less than favorable for you. I appreciate your honestly and suggestions for adding additional communication services to our website and we will work towards adding more in the future. Please check your email for our response to your emails sent us over the weekend in regards to upgrading The single vision lenses that you had ordered to a pair of progressive lenses. I would love to hear from you about what you have found difficult or confusing during the lens selection and ordering processes. Your feedback will help us to make improvements and ma even help another customer from having a similar experience. Please feel free to email me at: [email protected] with your feedback. Again I am very sorry for the confusion of the ordering process and would like to see if we can help make your experience more enjoyable. Jennifer
Laureen F.
Replacement Lens Express is the best! Affordable, reliable and fast. And great customer service!! I’ve had problems with other places with accuracy, but never here.
Reply from Replacement Lens ExpressSep 14, 2022
Hi Laureen, I am so happy to hear that you are loving your new RLE HD Digital progressive lenses in the Trivex lens material! We are thrilled to have you as part of the Replacement Lens Express family! We sincerely appreciate you taking the time to share your experience and kind words. It means the world to us and to our entire team! look forward to seeing you again! Jennifer
