Residence SupplyReviews of residencesupply.com

Home Goods Stores
Miami

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3.8

Average

Based on 653 reviews

Residence Supply3.8

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About Residence Supply

Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations.Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.

Residence Supply (residencesupply.com) has 653 customer reviews on Folks Told, with an average rating of 3.8 out of 5.

Also known as: residencesupply.com
Website: residencesupply.com
Category: Home Goods Stores
Location: Miami
Listed on Folks Told: 2026

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Will M.

Jan 25, 2026

Stay Away. Don't bother. Disappointment.

Ordered a light fixture back in September 2025. Package was not received until a month later. It took another month before renovations were nearly complete before the light could be mounted. Upon opening the package 1 month late, the quality of the fixture was underwhelming and not what I was led to believe I would get based on the product page. One aspect of the fixture had a different color, almost as if they forgot to spray paint it. The other plastic pieces were slightly loose and did not feel luxury at all. You can see the gaps in the plastic covering over the LED strip. I reached out to support and greatly appreciated their help. The customer service rep was very respectful and I cannot fault her one bit. After waiting another 2 months (Nov -> Jan), the factory confirmed they were able to ship me a replacement, with photo evidence that I would receive what was pictured. To my surprise, opening up the replacement package today (1/24), not only was the color issue not addressed, the fixture is in the wrong size! They sent me the smaller version instead of the one I ordered. If this isn't product fraud, I don't know what is. Very disappointing. I've been waiting to use this fixture in my dining room for a long time.

Reply from Residence SupplyJan 26, 2026

Hi Will, We’re truly sorry to hear about your experience, and we sincerely apologize for the inconvenience and frustration this has caused. This is absolutely not the level of service or product quality we aim to provide our customers, especially after the amount of time you’ve spent waiting and the multiple issues you’ve encountered. We understand how disappointing this must be, particularly when you’ve been looking forward to using this fixture in such an important space in your home. We truly appreciate you acknowledging the efforts of our support representative, and we want to make sure this is properly reviewed and resolved. Could you please share your order number with us so we can look into this immediately and work toward a solution for you? We’d really appreciate the opportunity to make this right. Sincerely, Residence Supply

About Residence Supply

Residence Supply (residencesupply.com) has 653 customer reviews on Folks Told, with an average rating of 3.8 out of 5.

Also known as: residencesupply.com
Website: residencesupply.com
Category: Home Goods Stores
Location: Miami
Listed on Folks Told: 2026