Average
Based on 653 reviews
Residence Supply3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations.Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Residence Supply (residencesupply.com) has 653 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
653 approved reviews, newest moderated first
Mattie G.
Wall plates shipped in a timely fashion and they were lovely. Looked exactly as photographed and included installation materials.
Reply from Residence SupplyJan 21, 2026
Hi Mattie, Thank you so much for your kind words! We’re absolutely thrilled to hear that you had a great experience with our customer service and that you’re happy with the quality of our products. Feedback like this truly means a lot to us. Sincerely, Residence Supply
aaron M.
Items were beautiful
Reply from Residence SupplyJan 21, 2026
Hi Aaron, Thank you so much for your feedback! We’re thrilled to hear that you found the items beautiful — it truly means a lot to us. Sincerely, Residence Supply
Mary A.
Amazing products and even better customer service! Thank -you!
Reply from Residence SupplyJan 21, 2026
Hi Mary, Thank you so much for your kind words! We’re absolutely thrilled to hear that you loved the products and had an even better experience with our customer service. Your support truly means a lot to us. Sincerely, Residence Supply
customer
This is an astonishing company. Their products (in our case, many switches and gang plates) are beautiful, and the customer service experience has been unmatched. When doing a renovation with so many moving parts and companies to deal with, it was a pleasure to work with Residence Supply. We had *many* questions and details to sort out, and Sarah and others provided very helpful and quick feedback, even helping to put together orders and invoices for combinations of products we couldn't figure out on the website on our own. Ultimately we had to return some of the dimmer switches because of incompatibility with our lighting -- so do be aware particularly if you are using LED lights of the ELV variety. However, Residence was very helpful in diagnosing and trying to find solutions and allowing us to return the things that wouldn't work for us. Further, the product is so beautiful that it broke our hearts to send any of it back!
Reply from Residence SupplyJan 16, 2026
Hi there, Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly honored to hear how much you enjoyed both the products and the overall experience working with our team. Renovations can be complex, and we’re glad Sarah and the rest of the team were able to help clarify details, build out combinations, and make the process smoother for you. We also appreciate you noting the importance of compatibility with certain LED and ELV lighting. While we’re sorry that some items ultimately weren’t the right fit, we’re glad our team could assist with troubleshooting and make the return process as easy as possible. Knowing that you loved the pieces enough for it to be hard to part with truly means a lot to us. Sincerely, Residence Supply
Susan
Great customer service!
Reply from Residence SupplyJan 14, 2026
Hi Susan, Thank you so much for your review. We’re glad to hear that you had a great experience with our customer service — we truly appreciate you taking the time to share this. Sincerely, Residence Supply
cjhss
These are very low quality products that are just markups from other cheap companies. They don't even try to hide it - I ordered a handle from them and it came in a Dooroom branded box, which is over half the price on the the Dooroom website ($84 on Dooroom vs $200 on RS). Residence Supply is just a scam website with slick and questionable marketing practices. Their 50% restocking fee emphasizes their low quality: they know most folks will receive their product and be unhappy. Companies that make high quality, trusted products not only reduce or avoid such fees, but make returns easier because they have confidence in their product. In their response to this comment, they are clearly dishonest - "Packaging can vary depending on logistics and does not reflect the origin or quality of the product itself. Our products are not resold items from other retail brands." - the product was literally in another brand's box, I can see this with my eyes. You can lie and manipulate online but in real life I can see with my eyes that the product objectively came from another company. Most of the positive reviews I have found online appear to be bots with similar cadence. If you go to the U.S. Better Business Bureau you will see they are not accredited and have a rating of "F" with 100% one-star reviews (17 out of 17 -star). This, literally, could not be a worse company.
Reply from Residence SupplyJan 14, 2026
Hi there, We’d like to clarify that Residence Supply designs and manufactures its own products to our specifications. Packaging can vary depending on logistics and does not reflect the origin or quality of the product itself. Our products are not resold items from other retail brands. Our pricing reflects the design process, material standards, quality control, warranty coverage, and customer support we provide. Our return and restocking policies are clearly outlined prior to purchase and are in place to ensure items are returned in resalable condition. We stand by the quality of our products and our business practices, and we respectfully disagree with the characterization presented here. Sincerely, Residence Supply
Sylvia
Excellent service. I needed to reach out to customer service to confirm delivery timing. They checked warehouse stock and then ensured the items were shipped out within hours of my contact. I haven’t received the product, yet, but I am beyond impressed with service!
Reply from Residence SupplyJan 13, 2026
Hi Sylvia, Thank you so much for sharing this. We’re thrilled to hear that our team was able to quickly check stock and get your items shipped out right away. It means a lot to us that you were impressed with the service, and we’re excited for you to receive your order soon. Sincerely, Residence Supply
Jeri
Great product! The light switches and covers are beautiful. Everyone who sees these in my home has complimented them. I am a customer for life.
Reply from Residence SupplyJan 13, 2026
Hi Jeri, Thank you so much for your wonderful feedback. We’re thrilled to hear that you love the light switches and covers and that they’ve been receiving so many compliments in your home. Being called a customer for life truly means the world to us. Sincerely, Residence Supply
