RetrospecReviews of retrospec.com

Reply from RetrospecSep 30, 2026

Thanks so much for the kind words! We're stoked you're loving your board. Sorry the box showed up in rough shape. That's never the first impression we want, and we're glad your board made it through without a scratch. We appreciate the feedback on the bearings too. Hearing what would make your rides even better really helps, so we've passed it along to our product team. If anything comes up with your board, our support team is always happy to help.

Reply from RetrospecSep 30, 2026

Thanks for taking the time to share this. We're really sorry your bike didn't arrive in the condition it should have. We pack every order with care, but once a package is in the carrier's hands, there's unfortunately little we can do to control how it's handled on the way to you. We know that doesn't make it any less frustrating, and we appreciate your patience while our team worked with you on it. We also hear you on the weight, and we've shared that feedback with our product team.

Reply from RetrospecJul 1, 2026

Thank you for sharing this feedback. We're sorry to hear the seam gave out on your Kayak, that's not the quality or experience we want anyone to have with our gear. We're glad our team was able to get a replacement sent out to you. If the new one gives you any trouble or you have other questions, please reach out to our support team.

Reply from RetrospecMay 18, 2026

Hi there, thank you for your feedback, and we're sorry for the hassle this caused. I can see that a member of our customer care team was able to connect with you by phone and confirmed that a different battery model was needed. They are actively working with you to get the correct one on its way as soon as possible. If you're ever unsure about compatibility before placing an order, our team is always happy to help answer any questions before you make a purchase. We also want to apologize for any confusion around expedited shipping. Please note that shipping and arrival dates are estimates, we don't ship on weekends, and orders placed after 12PM PST require one business day to process. Unfortunately, occasional carrier delays can also occur outside of our control. We know you have many options when it comes to where you shop, and we sincerely appreciate your business. We hope to have this resolved to your satisfaction soon.