Revel Systems Reviews | Read Customer Reviews of revelsystems.com

Revel Systems Reviews | Read Customer Reviews of revelsystems.com

Revel Systems reviews

425 approved reviews, newest moderated first

Paul S from C.
Oct 31, 2018
I have been a customer for over 4 years…
I have been a customer for over 4 years and Revel is there 24/7. They can answer all questions quickly and to the level you can understand. The reports are very helpful along with the every night emailing of the reports you which to receive.
Reply from Revel SystemsOct 31, 2018
Paul, we really appreciate veteran Revelers such as yourself. Thank you—and we love that you're making good use of the reporting and reporting email capabilities! Let us know if we can help with anything.
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Steve in S.
Oct 31, 2018
software is great
software is great! The payment gateway (Freedom Pay) took more than a month to get set up - total nightmare - but now that it's set up it's all good. Software can do almost anything. sales reports are the big fix that we need. support is great though - and you can handle almost anything on your own so you.dont need to constantly pay someone for help. Fix the gateway and add a report for sales and I'll change to 5 starts in a blink.
Reply from Revel SystemsOct 31, 2018
Hi Steve, we're really sorry about the difficulty you had while getting the payment gateway set up. We'd like to hear more about your ongoing payment gateway difficulties and what you're looking for from the sales reports (because we do actually have a few options for you, depending on what you need). Shoot us an email at [email protected] and we can try to help. Thanks!
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Cindy
Oct 31, 2018
System works great with very rare…
System works great with very rare interruptions. Customer service is helpful when you have the occasional problem or question.
Reply from Revel SystemsOct 31, 2018
We're glad you've been satisfied with Revel! Please do reach out with any suggestions or feedback you might have that could make your experience even better. Thanks!
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Siljo J.
Oct 30, 2018
Good system to work with.
Good system to work with.. for biginers seems complicated but once start using and learn how things work in revel makes it more easier. Supporters are there available to help in any situation.
Reply from Revel SystemsOct 31, 2018
Thanks for the feedback, Siljo! We're always trying to make our software more accessible for our users from the get-go, and your input is helpful as we continue to improve.
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Teck
Oct 10, 2018
Great service and prompt response
Great service and prompt response. Used them 3 years. No problem at all.
Reply from Revel SystemsOct 11, 2018
Thanks so much for the positive feedback, Teck! Customers like you make our jobs a dream.
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Anonymous
Oct 1, 2018
Revel is the worst program with the…
Revel is the worst program with the worst customer service ever.
Reply from Revel SystemsOct 1, 2018
Thank you for your feedback. We looked at your account and it looks like you've been having some technical issues recently. We're very sorry— we know how frustrating technical difficulties can be, and we appreciate your input as we continue working to improve our product and services.
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Brian
Sep 28, 2018
I have enjoyed using Revel in our…
I have enjoyed using Revel in our organic food store. We are a small grocery store and the system runs great. My employees can pick up how to use it fast and understand how to run the basic functions right away.
Reply from Revel SystemsSep 28, 2018
Thanks so much for the feedback! We're so glad Revel has been working well for you and your employees.
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Ergo
Sep 27, 2018
Don't be fooled!
They would spend a lot of time with you and promise a lot of things before you pay them. However, after you paid them, the after sales services are almost non-existent and the promises just never happened. The CS is as clueless as it gets but they charge you a lot for them. This is by far THE WORST pos company we've ever used!
Reply from Revel SystemsSep 28, 2018
We appreciate your feedback, Eric, and are sorry for the experience you've had. We've reached out for more information. Thanks.
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