Revel SystemsReviews of revelsystems.com

Such a great experience! Our systems arrive in clearly labeled boxes with everything needed to set them up. Once you get the back end set up the front end is easy to use and train your employees on. It does take considerable time and thought to set up the system correctly and I recommend paying for Revels assistance. As with any system you will still have to put in the work. Revels customer service and support are far superior to any other company we have worked with. We are very pleased with their responsiveness.

Love this software. Best iOS cloud POS in the world.

Absolute garbage!!! I would never in my entire life would EVER recommend anyone touching this POS, not even with a stick. Sales guys are very misleading. In the demo I asked for very specific menus and modifiers and was told it is not available in the Demo but we can easily set that up in the actual menu build out. Guess what... features I was requesting were not available in their system, customer service guys are completely clueless, the whole company is dysfunctional, nobody knows who to contact and who handles what. It's a mess and in the end after deciding to cancel after finding out what a gimmick Revel Systems is they tried to send me to collections after fully complying with cancellation policy. You've been warned!!!!!

You purchase the system. They install it and give you access to online videos that are very basic and leave you on your own. For an expensive system the set up training and support is lousy on it’s best day

Also terrible experience. Do not use if you are independent operator is my experience. In countries where you need a fiscal printer . . . Absolutely, POSITIVELY DO NOT USE THIS COMPANY. Horrible service, they have been promising rapid response to not being able use basic functions, they blame it on the country, but research shows all countries needing a fiscal printer have the same problem, once you are in their system. This has been going on for five years. The only thing they have done on time is billing, and raising their monthly fee. That process is never late. Tech support, well, im still waiting five years later. I have given up. Implementing a new system that is actually proven to work is where i am going. I consider Revel a loss that cost me nearly 20K. They pray on the local operator that doesn't have the resources to switch systems. I am switching, and i am shouting to not use them at the top of my lungs. For us little guys we must have some level of trust in our vendors. I have none for Revel. Mike Owner and Chef

TERRIBLE EXPERIENCE!!!! TERRIBLE CUSTOMER SERVICE!!! For 2 weeks now we have been using a swipe reader provided by Revel which doesn't work properly, they don't want to exchange it, they have not given us a solution in 2 weeks. We had a big store sale and we lost many customers as we had to enter CC manually unable to swipe bc their product is not working! We are losing money, we have explained this issue in many ways, every day since and still NO SOLUTION so far.... So frustrated, hope you never have to deal with a stupid issue like this one, or you will be stuck with the problem losing business!!! Claudia Aros Owner Bagua Center

I have already wasted too much of my time dealing with Revel to type out a complete and formal review. Instead I will just say this: Revel is the worst Pos I have ever used! I would give them 0 stars if I could. Updates are a joke. The only thing consistent with Revel is constant problems/ glitches, and poor customer service.

We have used Revel for almost 4 years and believe it to be extremely powerful. We highly recommend it to those looking for full service restaurant capability. Being pleased does not mean there are not areas that need improvement. There needs to be a better method for allowing customers to try out new versions in their own environment. Also would be nice to be able to delete information that is very old rather than having to keep it. Service when working with CRM has been very positive. Not real thrilled with having to go thru tier one every time we call in with a new problem and would like to see that process cleaned up. Don't be scared by the on going price as the service plan which includes the hardware is well worth the support you get. Don't be scared by how much information is required to get it set up. Once up and running it runs well without much attention.