Poor
Based on 44 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The best Essential Oils come from Mother Nature. Revive bottles them and delivers them to your door.
Revive Essential Oils (revive-eo.com) has 44 customer reviews on Folks Told, with an average rating of 2.2 out of 5.
44 approved reviews, newest moderated first
Sue C.
I recently purchased laundry detergent and when I received it it had leaked into the wrapping and the box. I emailed two different departments within the company and ….,crickets. I wrote on one of their Facebook posts and again….crickets. I don’t care how good the product is if your customer service is terrible I won’t buy again.
Jen A.
I contacted revive to changed my address immediately. They didn't change it and sent it anyways after 24 hours and 4 emails trying to get customer service to respond. I gave 70 dollars of essentials oils to the people living in my old home. Not happy and planning on writing reviews on any site for this company if I DONT get a response.
ERIN R.
First, I have been purchasing from them for a few years and always been satisfied with the quality when compared with Young Living and DoTerra, for a fraction of the price. What really impressed me was that I recently purchased a supplement by mistake (user error, I didn’t read carefully and thought I was purchasing a topical) and the ease of the return was amazing! They responded within a few hours (on a Sunday!) and sent me a return label, for free, no questions asked. It’s how buying online always used to be, but rarely is anymore.
JD
They don’t meet the basic standards of customer service. They make too many mistakes (incorrect charges, receiving empty bottle of essential oil), are very slow to respond, very slow to ship, and they just don’t seem to care about their service, quality of products and shipping, or their customers. They don’t post certain reviews of their products. They fall significantly short of other companies like Saje, Young Living, Lush, and even subscriptions like Ipsy. I’ve had issues with products or delivery with these companies once or twice and they always respond right away, do what they can to make it right and build rapport with the customer. I don’t know how Revive is sustaining business like this. Don’t bother, especially in Canada, you’ll get charged customs and duties even though their website says you won’t.
Ayeak
I ordered 3 oils from revive. When the box arrived it was unsealed. I was supposed to have gotten a discount because it was a BOGO sale, I did not. Then opened the bottles to smell. The oils are highly fragrence, fake smelling, like perfume. I immediately started coughing for about 5 minutes straight. That was when I determined they were going back for a refund. So I reached out to the company over the course of 4 days sending 3 emails and 2 text messages. They only response I got was by text saying I needed to send an email, which I replied that I already had. Now they are ghosting me. Looks like I'm stuck with this crap oil that will end up in the trash. What a waste of $60. THIS COMPANY IS A SCAM!!!! Do not waste your time or money
Molly M.
I love Revive, the quality of these oils is amazing! Customer service is superb! Highly recommend..
Birmingham UK Based R.
I ordered two 10ml bottles, 1x Frankincense (Boswellia Carterii) and 1x Myrrh. The Myrrh bottle was delivered empty! As I ordered from the UK, I had to pay additional money for shipping (coming close to £30 in total for the order), given that one bottle came empty, this left me very disappointed.
Lisa
I ordered from this company in April 2024 my first parcel went missing, sent another and they didn't pay postage so post office charged me £7. The products were then out of stock. And then didn't give refund. I would avoid.
