Rick Case Automotive GroupReviews of rickcase.com

Very good place ! Happy

The service here was okay. I paid to have a diagnostic overview and was o Lu told about my suspension. My car overheated 2 days later because the coolant level was low. After leaving my car there for 2 days, my car was returned to me with oil handprints by the hood on the fender and unwashed. Not professional to return the car like this. The advisor was very nice however.

I came in with the attempt to ease my life due to COVID and the impact it has had on me and my family. They really didn't work with me but because of my situation, my hands felt tied. I was over charged for a vehicle and then after a bunch of additional hidden fees, not explained to me, I noticed I have an additional $10,000 on top of the car sticker price itself. Not to mention, the $3,000 that I was required to put down didn't put a dent in it - so what, I guess the price was $36,000?! They could have at least accepted the $1,000 voucher I had received toward the vehicle, but apparently it didn't apply to this purchase. I'm appauled. I was treated horribly the one time I came through this exact location between 10 & 15 years ago and vowed never to give my business here. I only came here because I was recommended and I was in the market for a Honda. I'm now $100 higher each month - how is this helping me?! I explained my situation and the purpose for my visit. Silly me for thinking they would sympathize with me and actually help me.

I had a good experience. However, when I went to pickup my car, my advisor was on the phone; he was not talking to another customer. I know it because of the theme and tone of voice. I did wait 11 minutes! Until I knock on the vinyl to tell him not to forget that I am waiting for him. My experience would have been better if he had put his call on hold for one minute, to give me my papers so I can go to the cashier to pay.

I came in for my 60,000 mile service and a recall. I paid over $500 for this service and I just feel like it was rushed. They didn’t even take the time out to reset the oil service message in the car. Nor did I get a new sticker that states when my next service is due. Now I’m not even certain that the service was performed. I won’t even bother to call and complain or take my car back there for service. I’ve leased 2 cars from them and have been getting my cars serviced there for years. I don’t know whats going on in there now. I’m a nurse and I just don’t have the time nor the energy to go back and forth to dealers especially for something as simple as a oil service light. I take my vehicle status very serious and I don’t like driving around with warning messages or Christmas lights on my dashboard. If I’m paying $500 for service I expect it to be done correctly. Other than that the sales and service reps are awesome.

I want to express that for the negotiation they did not show me the credit studies of the three agencies and they told me that they had only requested a credit study with Transunion, however, I showed them that they had requested the credit study with Expirian and Equifax.

Service took a little longer than expected for oil change, tire rotation and recall. The WiFi was sub-par, the network did not allow for me to work while waiting so wasted half a day.

So, so. My car wasn’t washed.