Funmi W.
Really nice and cool ambience
Really nice and cool ambience
Excellent
Based on 779 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rick Case Automotive Group. Since 1962. Car Dealerships In Florida, Georgia, and Ohio.
Rick Case Automotive Group (rickcase.com) has 779 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 20 reviews with 4 stars · Clear filters
Funmi W.
Really nice and cool ambience
Cristina Dos S.
Very professional service advisor and vehicle delivered on time as promised.
Linda M.
I had my car towed in due to dash lights not going off. The 1st. Problem was the 1st. Towtruck, from Miami got lost. Sooo they sent someone from Alamo, who came later. Took the car nd. Left it in the lot, without going in with the keys! I called next day, they didn't have my car. Wanted Me to call Alamo! I did but mailbox was full. For 2 day's now. Found my car on lot with keys in, nd.door unlocked! So they fixed 2 sensors for $50. Deductable, even with car Warranty. Everyone was friendly nd. Informative to me. Very Upset With Towtruck Driver, Victor!!!!
Reply from Rick Case Automotive GroupJan 8, 2021
Thank you for taking the time to share your feedback with us, Linda. We are glad that you had a positive experience with our team! Sincerely, Rick Case Volkswagen
Louis Porter J.
It was a good experience They were quick and efficient and I'm very happy with everything. It's very much how I want a business to run.
Reply from Rick Case Automotive GroupDec 3, 2020
Thank you for the review, Louis. Our dealership is pleased to serve you and we appreciate your business. We look forward to working with you in the future! Sincerely, the Rick Case Honda Team
Ana Alvarez M.
Excelente experiencia, excelente atencion
Reply from Rick Case Automotive GroupDec 1, 2020
Gracias por la reseña, Ana. Nuestro concesionario se complace en servirle y apreciamos su negocio. ¡Esperamos trabajar con usted en el futuro! Atentamente, Rick Case Honda
EMET Y.
I have a corporate 36 mo. lease with prepaid maintenance included. EVERY time I go to get maintenance done, the Service Reps try to UPSELL me additional OPTIONAL service outside of the included required recommended maintenance. EVERY TIME. No I don’t need tires REBALANCED, only when replacing NEW TIRES. Same goes for ALIGNMENTS, CABIN AIR FILTER, etc...
Reply from Rick Case Automotive GroupDec 1, 2020
Thank you for sharing your feedback, Emet. We’re sorry to hear about your recent experience at our dealership. Our customers are very important to us and we would like to take this opportunity to make things right. Please consider contacting our service manager, Mark Warshefsk,i to discuss. He can be reached at [email protected] or 954-415-3366. Sincerely, Rick Case Honda
Lili R.
As always, Duane had my car serviced as requested and notified me of all charges prior to continuing.
Reply from Rick Case Automotive GroupNov 27, 2020
Thank you for the review, Lili. Our dealership is pleased to serve you and we appreciate your business. We look forward to working with you in the future! Sincerely, the Rick Case Honda Team
Lorraine
Tony is kind and friendly. He recommended the next maintenance job, is thoughtful and professional. His service level is 5 stars; overall service that day was four. I waited 4.5 hours for an oil change and with an 8:30 am appointment plus had to cancel my 11 am appointment due to the delay at Honda.
Reply from Rick Case Automotive GroupNov 23, 2020
Thank you for sharing your honest feedback with us, Lotraine! We're glad to hear Tony provided you with excellent service during your visit. However, we are sorry to hear about the delay. With an oil change, we perform a complete multipoint inspection to ensure your vehicle is in the best possible condition, which can extend the wait time. However, we do offer express service which provides a much faster appointment! We appreciate your business and hope you'll give us another chance to work with you soon! Sincerely, Rick Case Honda