Average
Based on 495 reviews
RockMerch.com3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RockMerch is the real deal. Every item we sell is Official and Authentic. Our number one goal is 100% customer satisfaction on each and every transaction.We have become a leading merch site primarily from repeat customers and excellent referrals, which we thank you for! We stand behind each and every order 100 percent so if you feel you have not heard back from us, please check your spam or junk folders and we promise you we have never ignored a single customer! 🤘Working with industry-leading authentic and licensed official merchandise suppliers, we can provide visitors the complete record store experience. Your purchases at RockMerch support the artists. Our vinyl department has tens of thousands of vinyl records, turntables, and vinyl accessories ranging from Rock to EDM to Country to Soundtracks.Our apparel department has a t-shirt, hoodie, bandana or tank top for virtually every band or artist that has made a mark on popular culture. Our apparel comes in all sizes – for babies, kids, men and women, including larger sizes up to 5XL. We have a near-infinite selection of official rock paraphernalia & pop culture merchandise to choose from including posters, games and more.We welcome you to visit us at RockMerch.com and we know you will enjoy our products and excellent customer service. 🤘
RockMerch.com (rockmerch.com) has 495 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 131 reviews with 1 star · Clear filters
Christopher R.
Shirts sizes are super inconsistent, and the delivery came in like 5 waves.
Reply from RockMerch.comAug 12, 2023
HI Christopher, Thank you for your review! We appreciate the feedback. If you have any shirts you want to exchange for another shirt size, please email [email protected]. Our number one goal is to take the best care possible of our customers! RockMerch 🤘
Jarod W.
Well I've got 300 some odd points to use towards merchandise but your website in the items that you can get with those points is kind of vague so I'm just going to hold on to those points I guess but I'll probably be getting my shirts and other stuff elsewhere
Reply from RockMerch.comAug 8, 2023
Hi Jarod, We would be happy to explain how you can redeem your points. Please contact [email protected]. Also, there is a link to Rewards in our menu. Thank you for being our customer! RockMerch 🤘
Leelee
I never received this package *received your email with a copy of the tracking and a request to edit my review saying that y’all felt I was referring to a different retailer. I wasn’t referring to a different retailer, I was referring to y’all. I never received the package. I sent queries throughout the apartment complex to see if anyone had received it in error, no one had. The bottom line is that I did not receive this package, nobody seemed willing to work with me except to ask for an edited review. I have provided said edited review **Y’all are silly to think I’d order from y’all again lol
Reply from RockMerch.comAug 7, 2023
Hi Lee, Tracking shows this order was delivered in May 2023. We hope you change your mind and decide to come back to us! You are cooler than heck, we can tell! Best regards, RockMerch 🤘
Jordan M.
Shirt didn’t come for over a month. Week after the concert. If I would have known, I would not have ordered
Reply from RockMerch.comJul 31, 2023
Hi Jordan, Thank you for the review. We hope to see you on the site again in the future. Best regards, RockMerch
Jknipes
It took forever to receive my order and I was not given any time frame when I placed the order
Reply from RockMerch.comJul 31, 2023
Thank you for being our customer! Time frames for each product are listed on the product pages. Special orders take a bit longer. We look forward to seeing you on the site again soon! RockMerch
Selena P.
I ordered the David Bowie T shirt it was very small like for a child. I returned it, I don't get my money back. Something about store credit, I am interested in a lot of Rock T shirts.
Reply from RockMerch.comJul 27, 2023
Hi Selena, Thank you for your review! The credit will be good on your next Rock T Shirt purchase. Best regards, RockMerch
Rod
Well this was a mistake. Ordered a shirt from them on 12 July, it’s now 22 July and all that has happened is they have taken my money. Emailed them and was told, oh it can take up to 45 days to ship. W T F it’s 1 t-shirt. I needed if for a concert I was going to, no returns only store credit which should have told me all I needed to know. Horrible service. Zero stars if it were possible. 1st and last order from me.
Reply from RockMerch.comJul 22, 2023
Hi Rod, The shirt you ordered is custom made just for you! That’s why it takes just a bit longer but you should receive it any day. Thank you very much for being our customer! RockMerch
Ken N.
Order from rockmerch at your own peril. Read the reviews, don't make the same mistake I made. Order 57764, ordered June 23rd. 2 phone calls and 2 emails, all I get is the same canned response. All I want to know is when can I expect it? It's 3 weeks Friday and if you responded to emails or phone calls, maybe you wouldn't have to respond to negative reviews. I'm still wondering when I might expect my purchase. Also, I ordered it right off your website, I don't know what is so special about it. It's not like it is personalized or anything.
Reply from RockMerch.comJul 12, 2023
Ken, it's a special order item and we are acquiring it just for you as noted in the Title and Product Description. Thank you for being our customer! 🤘
