Average
Based on 495 reviews
RockMerch.com3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RockMerch is the real deal. Every item we sell is Official and Authentic. Our number one goal is 100% customer satisfaction on each and every transaction.We have become a leading merch site primarily from repeat customers and excellent referrals, which we thank you for! We stand behind each and every order 100 percent so if you feel you have not heard back from us, please check your spam or junk folders and we promise you we have never ignored a single customer! 🤘Working with industry-leading authentic and licensed official merchandise suppliers, we can provide visitors the complete record store experience. Your purchases at RockMerch support the artists. Our vinyl department has tens of thousands of vinyl records, turntables, and vinyl accessories ranging from Rock to EDM to Country to Soundtracks.Our apparel department has a t-shirt, hoodie, bandana or tank top for virtually every band or artist that has made a mark on popular culture. Our apparel comes in all sizes – for babies, kids, men and women, including larger sizes up to 5XL. We have a near-infinite selection of official rock paraphernalia & pop culture merchandise to choose from including posters, games and more.We welcome you to visit us at RockMerch.com and we know you will enjoy our products and excellent customer service. 🤘
RockMerch.com (rockmerch.com) has 495 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 37 reviews with 2 stars · Clear filters
Lois S.
Had to pay an additional $20.00. Never again
Reply from RockMerch.comJul 10, 2024
Hi Lois, Thanks for your review. Please email [email protected] with more of the specifics so we can help you out! Thanks! RockMerch
ege
they said we sended email. but there is no email in my spam or junk boxes the only mails came are for promotions. and its still Unfulfilled since 17 april! please tell me from there when will my order shipped?
Reply from RockMerch.comApr 30, 2024
Please email [email protected] for an update. We respond to all e-mail promptly. Thank you for being our customer! RockMerch 🤘
Gary K.
This order went weeks before shipping and repeated emails to the company went unanswered until I threatened to cancel the order. Once I did get a reply, I was told that the shirt I ordered was a "special order" and was identified as such in the listing. I checked and it was... way down in small print. Yet, magically, a day after I got the response, the order shipped and I received it shortly after. Once received, the product was as advertised and I am satisfied, though I may not use this website again due to long delays and slow responses.
Reply from RockMerch.comApr 4, 2024
Hi Gary, Thank you for the review! Hope to see you again! RockMerch
Consumer
Repeat customer, but I’ve sent at least 2 e-mails to customer service regarding reward points and haven’t received a response. I’ve received my merchandise in fine condition, but if I ever have a problem with it, I’d be worried about ever getting a response. Their CS seems nonexistent. I think there’s just bots packaging stuff in a distribution facility at this point.
Reply from RockMerch.comMar 18, 2024
Thank you for being a return customer. Please email [email protected] with your question about rewards and we'll be happy to explain. RockMerch 🤘
Kody H.
I received the shirt which was high quality but it took over 6+ weeks for them to ship the item which is Ludacris. After a week and a half of it not shipping, I reached out to see what was going on, and they did not get back to me for another week. I legitimately thought I had been scammed. Then they told me it was a custom order shirt and would take 6+ weeks to ship. A t-shirt that is sold on the bands website shouldn't be a custom made order. If I had known it was going to take that long I would have paid the extra 10 bucks for the shirt from the bands official site instead and got it in a timely manner. The only reason this has two stars and not 1 is I did actually receive the item which honestly surprised me.
Reply from RockMerch.comMar 6, 2024
Thank you for taking the time to review us! We appreciate it! Sorry your order took so long. RockMerch 🤘
L.L.
The shirts I ordered weren't the best of quality. Definitely your merchandise is overpriced!
Reply from RockMerch.comFeb 5, 2024
Hi L.L. We stand behind each and every order. Please email [email protected] so that we can make things right. Thank you for being our customer! RockMerch 🤘
Alvin L.
The sizing was too generic. I ordered 3 shirts in medium and all 3 shirts were actually of varying different sizes and fit. In fact, one t shirt size was so off I couldnt wear it at all and had to give it away
Reply from RockMerch.comJan 20, 2024
Hi Alvin, Thank you for your review! We would be happy to assist you next time. RockMerch 🤘
FAW
Ordered a t shirt as a Christmas gift. Arrived timely but basically very poor quality. I was very disappointed … not to mention that a Ladies Large was more like a Child Medium. NOW I need to return and they are NOT responding to my emails. Just now reading lots of poor reviews on this company. Wish I would’ve read BEFORE my purchase! Please help me get this taken care of ……
Reply from RockMerch.comJan 6, 2024
Hi Faw, We stand behind every order 100% so please email [email protected] and we'll get everything sorted out for you. Thanks! RockMerch
