Average
Based on 495 reviews
RockMerch.com3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RockMerch is the real deal. Every item we sell is Official and Authentic. Our number one goal is 100% customer satisfaction on each and every transaction.We have become a leading merch site primarily from repeat customers and excellent referrals, which we thank you for! We stand behind each and every order 100 percent so if you feel you have not heard back from us, please check your spam or junk folders and we promise you we have never ignored a single customer! 🤘Working with industry-leading authentic and licensed official merchandise suppliers, we can provide visitors the complete record store experience. Your purchases at RockMerch support the artists. Our vinyl department has tens of thousands of vinyl records, turntables, and vinyl accessories ranging from Rock to EDM to Country to Soundtracks.Our apparel department has a t-shirt, hoodie, bandana or tank top for virtually every band or artist that has made a mark on popular culture. Our apparel comes in all sizes – for babies, kids, men and women, including larger sizes up to 5XL. We have a near-infinite selection of official rock paraphernalia & pop culture merchandise to choose from including posters, games and more.We welcome you to visit us at RockMerch.com and we know you will enjoy our products and excellent customer service. 🤘
RockMerch.com (rockmerch.com) has 495 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 131 reviews with 1 star · Clear filters
Adam B.
To long to ship
Reply from RockMerch.comMar 16, 2023
Hi Adam, Thank you for taking the time to review us. The Special Order items have a longer time frame. We look forward to seeing you on the site again soon and appreciate your being our customer! Best regards, RockMerch
Chris M.
Ordered for Christmas and received the end of Jan. Just to confirm that knowwhere on their site listed they would not make it by Christmas. On top of that, they would not offer a refund even though they had not shipped them yet. Use this merchant at your own risk. You will NOT get your money back, no matter what.
Reply from RockMerch.comMar 13, 2023
Hi Chris, Thank you for your December order! As noted within the title and on the product pages, these were special order items with longer time frames and would not have been been delivered before Christmas per the information provided on the site but they were delivered right at the beginning of January. These Special Order items were obtained just for you! :-) We hope you come back and order again! We stand behind each and every order 100%! Best regards, RockMerch 🤘
David M.
I ordered for Xmas and was promised 12/21 shipping date. It came very late into January. Never again!
Reply from RockMerch.comMar 6, 2023
Hi David, Greetings! We checked your order. We are sorry that it did not arrive before Xmas but it was a special order item with a longer time frame that was ordered right before the Xmas holiday. We did not promise Xmas delivery for this item. However, it was fulfilled on January 4th 2023, not late January. We encourage you to come back and order our special order items earlier if you wish for them to arrive before Xmas. We sincerely do value as a customer and hope you make your way back to us! RockMerch 🤘
Bernard S.
shipping is SLOW. but the worst is the sizing. I wear a large. the first shirt was L but was actually a Med size. so I gave the shirt away and ordered the same shirt in an XL. still too small. I will NEVER order from RockMerch again and I diss them to whoever will listen
Reply from RockMerch.comFeb 26, 2023
Hi Bernard, Sorry about the sizing issue! We cheerfully exchange for sizing so why not let us make you happy so you can sing our praises! :-) Thanks! RockMerch
Peter B.
Shirts took 45 days at least to get here. And customer feedback is super slow and never get specific answers
Reply from RockMerch.comFeb 19, 2023
HI Peter! While we appreciate all reviews, yours is not accurate. You placed your order on January 22, which is about three weeks ago, not 45 days. Your first shirt was fulfilled five days after you placed the order and the special order items were shipped on our end two weeks ago as the tracking in your account shows. Items sometimes take a bit longer to get to international destinations, such as Canada. We note that on each product page. We encourage you to review the actual order details so as to not misinform potential customers and we request that you please consider editing your review. Thanks! RockMerch 🤘
Earl K.
I was sent the wrong shirt by mistake I was said it would be corrected or refunded I have been ignored and ripped off. I have called and emailed multiple times. Very unhappy with your company !
Reply from RockMerch.comFeb 11, 2023
Hi Earl, Please check your spam or junk folders so you can respond to the emails we've been sending and we can get this sorted out. We stand behind each order 100%! Thanks! RockMerch
B R.
The package did not arrive. I contacted you and you would not help with the issue. After 10 years I will never shop with you again. I can get similar items on Amazon and they always take care of shipping issues.
Reply from RockMerch.comFeb 6, 2023
Hi B, You were sent tracking that shows this item was delivered on 12/13/22. If you don't have this tracking, please let us know and we'll resend it. Thank you for being our customer! We hope to see you again soon! Next time will be better! RockMerch 🤘
AKR
I bought & received t-shirts and were not satisfied with the quality and fits. The sizes were completely off for a couple of women’s tops and they did not look how they were advertised on the site when in person. Neither shirt fit me and my sister like a normal women’s t-shirt would have fit us; they were way too small and we aren’t out of shape people. Also, the overall delivery process was slow. As a result, I had requested a full refund of my money. I was then directed to their policy that says that their shirts are “official” and they can only offer exchanges, no refunds. Official Baldan cotton t-shirts anyone could screen print? Got it. Sure, I guess I missed the small print on the website. However, the concert I had purchased the shirts for had come & gone, they didn’t fit us nor were of great quality, so why would I want a store credit for something else? For weeks, there has been back and forth over a refund. Simply, in conclusion, don’t hold people hostage to your business because there are thousands of other businesses with more flexible policies. I’ve sent the shirts back on my own dime because a return label was never provided to me. There was an email that said I’d be refunded if my credit card company reversed a chargeback I requested, which they did. To date, I haven’t received a refund or the store credit that I don’t even want. This is probably the worst customer experience I’ve ever had and regret finding this store!
Reply from RockMerch.comJan 10, 2023
Hi AKR, Thank you for taking the time to review us. You will receive your requested refund. Any issues, please contact [email protected]. Best regards, RockMerch
