Average
Based on 495 reviews
RockMerch.com3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RockMerch is the real deal. Every item we sell is Official and Authentic. Our number one goal is 100% customer satisfaction on each and every transaction.We have become a leading merch site primarily from repeat customers and excellent referrals, which we thank you for! We stand behind each and every order 100 percent so if you feel you have not heard back from us, please check your spam or junk folders and we promise you we have never ignored a single customer! 🤘Working with industry-leading authentic and licensed official merchandise suppliers, we can provide visitors the complete record store experience. Your purchases at RockMerch support the artists. Our vinyl department has tens of thousands of vinyl records, turntables, and vinyl accessories ranging from Rock to EDM to Country to Soundtracks.Our apparel department has a t-shirt, hoodie, bandana or tank top for virtually every band or artist that has made a mark on popular culture. Our apparel comes in all sizes – for babies, kids, men and women, including larger sizes up to 5XL. We have a near-infinite selection of official rock paraphernalia & pop culture merchandise to choose from including posters, games and more.We welcome you to visit us at RockMerch.com and we know you will enjoy our products and excellent customer service. 🤘
RockMerch.com (rockmerch.com) has 495 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 131 reviews with 1 star · Clear filters
Douglas T.
You charged me $50+ for two Tshirts and never sent me my merch or responded to the multiple emails I sent about the order. This all the way back in September.
Reply from RockMerch.comJan 6, 2023
Hi Doug, Please check your spam and/or junk folders as we tried to contact you regarding your order. We will get this figured out for you for sure. We stand behind each order 100%! Look for another email from us. Thanks! RockMerch
Ramon G.
I wish I had never placed an order with this company. I saw a T-shirt in their online catalog which I wanted for an event in January and ordered it. The next day, I received a tracking notice for my order - so far so good. When I follow the tracking information, there is no information regarding the order status. I went to my online account to learn that the status is "not fulfilled," a term which means they took my money and may decide to make the shirt some day. I tried to contact Customer Service. They do not have their own employees on a help line. If you call the 800 phone number they provide, it is a third party ("to save money" according to their website) which took my message. I received an email response (see screenshot) over 24 hours later telling me I could not cancel my order and that it may take up to "32 business days" - almost 2 months for a T-shirt! That is called using OPM to run your business. They also use another third-party App, Shop, to provide tracking information. Shop could not provide information because the order had not been fulfilled in two weeks. Bottom line, they took my money to finance the order and I have no idea when I will get this merchandise. No one should do business with such an unethical company with such a "fake it until you make it" business model.
Reply from RockMerch.comJan 2, 2023
Hi Ramon, The item you ordered was special ordered for you as noted on the website. Many items ship immediately or within a few days. We hope you give us another try and note the expected shipping dates of each item. Thank you for being a customer of RockMerch and we hope your next purchase meets your expectations. We sincerely apologize that we disappointed you! Best Regards, RockMerch
Sl
This company is well worth steering clear of. They don't communicate anything with you other than they got your money. They take their time with your order. If you question them they feed you a fictitious line of how it was stated on the website. B. S.! There are oh so many places on the web to find the exact same products as Rockmerch.com who are actually grateful and committed to providing you something for your money. Don't be a fool as I was and order several items only to wonder where they are and then be chastised by the company for inquiring about your order. You as a human being deserve basic respect. You won't find it here.
Reply from RockMerch.comJan 16, 2023
Hi SI, We just received your reference number from TrustPilot this morning. Thank you for your patience! The shirts you purchased were special order. We checked the status and these will ship tomorrow and you will receive them within a few days. Once you see the quality, we know you will feel it was worth the wait and we invite you to revise your review once you do! 😁 Warm Regards, RockMerch 🤘
Bart J C.
I never get a complete order. You over charge never send the merch so I'm not going to order from you ever again...............You are the block buster of rock merch. sorry but this was not pleasant and I was robbed.
Reply from RockMerch.comDec 21, 2022
Hi Bart, We stand behind each and every order 100%! You were refunded on September 6 for the one item that was out of stock. We sent you an email to apologize with a discount code for a future order. Please take a look and correct your review. We'd appreciate it. Best regards and Happy Holidays! RockMerch
kari
This company is horrible! I placed an order 'buy now in time for christmas" I ordered on 12/8/22 still nothing from them. I was told that its a special order and it will take longer! And thats all they said! This is complete bullsh*t! Customer service is a joke! Now a Christmas gift is ruined and its way to late to order from a better company! DONT BUY FROM ROCKMERCH!!!!!!!!!!!!! THEY SUCK
Reply from RockMerch.comDec 19, 2022
Hi Kari, Every item on our site has an expected delivery time within the product description if if won't be shipped right away. We note Special Order within the title of these items themselves if this is the case. The items you selected were in this category. Now that you are aware, we hope you give us another chance. Thank you for being our customer! Happy Holidays! RockMerch
Jarett L.
The print on all the shirts were off center or at the bottom of the shirt. Poor short quality. After one wash all shirts became a crop top.
Reply from RockMerch.comDec 11, 2022
Hi Jarett, We stand behind every order 100%. Please contact us at [email protected] and we'll make things right! RockMerch 🤘
EJF
Shirt ran way small— gave it to my daughter.
Reply from RockMerch.comDec 8, 2022
HI EJF, Sorry to hear that. Next time please let us know and we'll get you set with a bigger shirt if that ever happens again. Hopefully, your daughter with enjoy the shirt that you made the best of! We hope you give us another try. We sincerely ❤️ all our customers. That's the only reason we do this! RockMerch 🤘
Katharine Heckman D.
Item to small. No exchanges or refunds. I do not do business with companies that have these policies. First and last order from my family.
Reply from RockMerch.comNov 6, 2022
Hi Katharine, That is not our policy. We stand behind every order 100%. Let us assist you and please contact [email protected] so we can address your concern.
