Excellent
Based on 76 reviews
Roll Road4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With nearly five years of dedication to electric bikes, we proudly serve customers in the USA, Canada, and Australia. We offer premium moped-style and heavy-duty e-bikes, including our popular two-seater model. ——Key features include:#1500W Bafang motor#Dual 52V 20Ah batteries#Top speeds over 35 mph#Up to 150 miles range#450 lbs payload capacity#2-year warranty——Contact Us:Email: [email protected] & Canada Phone: +1 (951) 848-3788Australia Phone: 0483-959-429Follow us on Instagram: @rollroadebikes——The Roll Road trademark is registered in the USA, with patents certified in the USA. Our flagship model, the Emma 3.0—now in its fourth edition—represents a mature, market-proven design trusted by customers.——Office Locations:United States: Riverside, CACanada: Mississauga, ONAustralia: Rydalmere, NSW
Roll Road (roll-road.com) has 76 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
76 approved reviews, newest moderated first
KS
I have the Emma 3.0. it's a great bike!!! The customer service is EXCELLENT and quick to reply. Don't hesitate to get one, you'll wouldn't be disappointed.
Reply from Roll RoadOct 25, 2024
Thank you for your kind words! It means a lot to us and we will continue to improve our services. Happy riding, and please reach out anytime—we’re here for you!
J V.
I bought my Emma 3.0 Roll Road new. I've had one minor issue that they have been addressing with me. Overall, I stand sure that the bike is solid and am having a great time with it. I understand when I purchased the bike that they wouldn't be local but they have video support, texting, with email support. My bike is newer, so, time will tell when I have to start replacing parts and bleeding brake lines. Hope one day they are local. There is always a risk with lithium batteries; however, we must read labels and adhere to instruction of care. Make sure there are safety steps the company has taken to provide the safest product. The range I get with full load of my weight of 290 lbs is about 30 miles. However, I don't ride that long. Thank you Ann for your continued support.
Reply from Roll RoadOct 25, 2024
Thank you for leaving such a thoughtful review! we're happy to know you’re enjoying your Emma and appreciate your words on our remote support options. While we aren’t local yet, it's definitely something we are working on! We’re always here to provide guidance and address any questions. Wishing you many more miles and safe, smooth journeys!
Thomas T.
I ordered my Bike I the early spring 2024. They shipped it to a local bike store whom I had build and prepare the bike for me. The bike has performed great for the last 6 months. The customer service via email and texting has been very helpful. I usually get a response within 12 hours. I have been very satisfied with the bike and with any questions or concerns that have been addressed by their customer service team.
Reply from Roll RoadOct 25, 2024
Thank you so much for sharing your experience with us! We're thrilled you’ve had such positive interactions with our customer service team. we’re here to ensure your satisfaction every step of the way. If you ever have more questions or need further assistance, feel free to reach out anytime. Enjoy every ride!
Tal
Edit: I got notified by trustpilot that roll-road replied to my review and was amazed of the story they came up with, which is just full of lies. This company is all lies. Also they never refunded me - I had to go through a credit card chargeback. If you are considering dealing with this company at least you are aware of the risks. Long story short, beware of Roll-road. Here's how the scam works: they will ship a broken bike to you and will charge you (a lot of) fees for returning it, even though you did nothing wrong and that they're the ones at fault. I purchased an Emma electric bike from Roll-road.com. The company sent me a broken bike, I'm talking completely wrecked, and with signs of use on top of that. When I asked for a return for a refund or replacement they said I'll have to pay handlimg fees and roundtrip shipping of almost $500 in total. They kept saying that is their return policy. Seriously look it up in their site Although I kept saying the damage looks just way too bad, Roll-road tried to convince me to fix the bike, by myself first then at a local bike shop. Let me tell you, they have zero physical presence or customer service in the US. It's all based in China. They shipped me some replacement parts directly from China and I took the bike to a local shop who said quote: "it's unrepairable and unsafe. It's way too damaged, and even if you fix that it may one day get your whole home on fire". The bike shop also said the bike has significant signs of use. I already suspected that the bike has been used prior to the bike shop evaluation but roll road rejected my claims that it looks used. In general, they never address your concerns, ex: you email them about signs of use, they will reply that "they're so sorry for the damages". This is intentional. After I told them that the bikshop also said there are significant signs of use they came up with an excuse that all their bike are tested physically, BY RIDING on each and every single of them. I mean... Come on! They will keep referring you to their return terms which state lots of fees for returning / exchanging technically to steal money from you. It's a scam. Also, don't be fooled by YouTube reviews, these are paid reviews and the reviewers are treated differently than how you will be. My recommendation - save yourself the headach and go look elsewhere. Feel free to search for my video "beware of roll-road" for more information with videos and photos.
Reply from Roll RoadOct 11, 2024
Before you placed the order, we clearly informed you that this bike was a returned order from a previous customer. As a result, we gave you a $500 discount and told you that due to transportation back and forth, there might be scratches on the bike. However, the entire bike is still under a 2-year warranty. We agreed on a price with the condition that the bike would be picked up at the warehouse, but you were unable to pick it up. We then covered the $150 shipping fee and delivered it to your home for free. After you received it, the downtube base of the batterty on the frame was damaged. We immediately arranged to send you a new base and installation tools, and we covered the shipping cost. We sent you a step-by-step installation video for the base, but you did not want to replace it yourself. We then offered to cover the repair cost and suggested you find a repair shop to replace it. The shop, from their perspective as sellers of their own bikes, would of course say that all outside brands are bad. We recommended that you bring the bike to our warehouse repair site to replace the part, and you could take the bike after the repair, but you refused. After this, you requested a return and asked us to send you a brand new bike for free at the discounted price. We offered the option for you to return the bike to our warehouse and then pick up a new one yourself, but you refused again, therefore we had no choice but to cover the shipping costs to take the bike back and issue you a refund. Our factory is in China, just like the factories of brands such as Radpower and Aventon. We have registered trademarks and patents in the U.S. and are expanding our business in markets around the world, such as Canada and Australia, so we have offices in several countries. Our customer service team is available 24 hours a day to assist customers in real time, and we take pride in the customer service that has earned us praise. We apologize for your unpleasant shopping experience, but we have done our best.
