Average
Based on 371 reviews
RoundPoint Mortgage Servicing LLC3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO).We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step.Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners.We take great pride in our top workplace designations and the work we do in support of our communities.NMLS ID # 18188RoundPoint supports Equal Housing OpportunityFor additional information, please visit: nmlsconsumeraccess.org
RoundPoint Mortgage Servicing LLC (roundpointmortgage.com) has 371 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
371 approved reviews, newest moderated first
Consumer
Its a worst mortgage company I ever work with. They will screw your credit history in a heart bit.
Reply from RoundPoint Mortgage Servicing LLCAug 22, 2023
We're really disappointed to hear you have not had a pleasant experience with the service you've received. We'd like to make this right as quickly as possible. Please send your contact information at [email protected]. Thanks!
Susan F.
I was called at approx 3:10 by a rep questioning the the delinquency on my mortgage. She was very abrupt. I called back with auto draft pmt, spoke to Kenya and she helped me understand why my payments were behind. I appreciated her patience. I am caught up.
John W.
Very helpful getting me through the financial difficulties I’m under
NP
Rude, incompetent customer service.
Ernest G.
My rep, Tasha was very helpful and informative. She answered my question quickly and efficiently.
JC J.
After taking over my Mortage and not alerting me, you then send me note saying I'm past due. Never heard of you, but now I have a late penalty. Now I'm trying to pay the vendor after having my roof replaced due to hail damage and they refuse to release the 2 party check. Usually insurance companies hold everyone up, but Roundpoint won't release the funds.... you don't have my best interest in mind.
Reply from RoundPoint Mortgage Servicing LLCAug 9, 2023
We are very sorry to hear that your experience has not been positive. So that we can correct this and better help you through this process, please send an email to [email protected] with your contact information. Our Customer Care team will work with you until this matter is fully resolved. Thanks!
Jim G.
Terrible service. Don't use these guys. They assumed servicing control of my mortgage and didn't update my insurance policy holder. I caught the error, and tried to alert them. They were truly unhelpful and now it's turned into more work for me. I would think that legally if you assume control of a mortgage you should have to do the legwork to update the insurance carriers and ensure that premiums are paid out of escrow. STAY AWAY
Reply from RoundPoint Mortgage Servicing LLCAug 9, 2023
We're really disappointed to hear you have not had a pleasant experience with the service you've received. We'd like to make this right as quickly as possible. Our Customer Care team is working on this matter. Please send an email to [email protected] with any additional information you would like us to know. Thanks!
Angela S.
This morning I opened a document that I have seen many times due to my prior experience in the financial industry I could’ve read the fine print but when it’s personal sometimes you don’t slow down and cannot think. While crying like a baby, because i’ve worked very hard for this home and I was so scared for what I was going to hear I called your company and probably had the best customer experience I have EVER had in any industry. She was kind and calm and empathetic, incredibly patient, calmed my fears about losing my home. She provided me information as well as timelines to ensure me that roundpoint and her personally will go above and beyond when customer experience unexpected financial difficulties. She also went as far to provide me additional resources to help me aside from the incredible aid you provide your customers. I wish I could remember her name, and I wish every company modeled themselves with that kind of customer experience and colleague attitude. You could hear that she genuinely cared and that is hard to do over the phone. I left the phone call feeling confident in the answers and solutions she provided me. Thank you, kindness really goes a long way!
