Average
Based on 371 reviews
RoundPoint Mortgage Servicing LLC3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO).We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step.Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners.We take great pride in our top workplace designations and the work we do in support of our communities.NMLS ID # 18188RoundPoint supports Equal Housing OpportunityFor additional information, please visit: nmlsconsumeraccess.org
RoundPoint Mortgage Servicing LLC (roundpointmortgage.com) has 371 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
371 approved reviews, newest moderated first
Katie D.
Rashunda was so helpful, kind and patient explaining everything to me in detail in a way that I could understand! She answered all my repetitive questions with so much patience and understanding. She was personable and made me feel at ease!
Joseph A.
The rep that I dealt with was very pleasant and respectful. We hit a glitch dealing with my checking account but she dealt with things very professionally and calmly until the issue was resolved. Employees like her are a pleasure to deal with.
Jeremy
After mortgage was transferred to RoundPoint from Mr. Cooper it took considerable time to get into the Online portal to manager my Monthly auto pay with additional Prinicial payment. Since the initial frustration with the transfer process things were good. I have now submitted 3 requests for a Pay Off quote (2 online and now 1 through the Automated Phone Tree). I have not seen any communication that there was issues processing the request or a payoff quote. Seems they just want to get another month of Interest from our Loan instead of letting us Own our home.
MJ S.
I was using a statement generated by Roundpoint Mortgage servicing without looking at it thinking I am current on my mortgage since I am on autopay. Next thing you know, I was contacted by the loan company I am applying for that my statement is showing I am 1 month late. I panicked immediately as I did not get any notice any issue or was I informed that they had a glitch on their system. First time I called them and none of the options allows you to connect to customer service. I played around with all the options for at least 15 minutes to get to a customer service just because I had to talk to them. Imagine if I was an elderly, I would not have that kind of patience and probably knowledge to navigate their options and will just be frustrated. When I finally got to a customer service, all she said was, your payment was not posted on time before we generated our next month statement. They should have sent out a notification or some kind of apology letter or note but they did not. Even the customer service I spoke with did not even apologize, she just assured me that I was not past due.
Reply from RoundPoint Mortgage Servicing LLCJul 27, 2023
We're really disappointed to hear you have not had a pleasant experience with the service you've received. We'd like the chance to turn this around for you. Please send an email to [email protected] with your contact information. Thanks!
Deirdre R.
She was friendly, every so patient. She connected me with Mr Cooper and got the Escrow Mistake that Mr Cooper had done straight. So I now feel confidant with Roundpoint Mortgage
Roberto G.
Customer service was great
Consumer
You bought our mortgage. When I called to pay I was asked for an explanation of why my account was overdue. Your process had made an on time payment impossible. You also attempted to charge me a late fee both through your automated phone system and with a live operator. That’s illegal. So far, I’m not impressed.
Reply from RoundPoint Mortgage Servicing LLCJul 24, 2023
We're really disappointed to hear you have not had a pleasant experience with the service you've received. We'd like to make this right as quickly as possible. Please send an email to [email protected] with your contact information. Thanks!
Bryan M.
Rashunda was very nice and very informative. She answered every question I had and didn’t get frustrated with me . Thank you!
