Excellent
Based on 35,369 reviews
Rover.com | Pet Sitting4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
35,369 approved reviews, newest moderated first
Stacie
Marissa was great, I felt very comfortable with her in our home taking care of our pup. Rover is a great way to find a pet sitter that can be relied on. It was nice to be able to read about the sitters and communicate with them.
Dave S.
I was trying to connect with a local sitter through rover and I accidentally typed in the wrong age of my dog as if it were a puppy and the girl didn't accept puppies so it kicked her out of my view and I had no way to contact her after that I couldn't fix my problem and changed the date age of my dog. No human to talk to no way to fix the problem no way to contact the sitter. Got me in a jam. Rover is not good.
Reply from Rover.com | Pet SittingJun 27, 2026
Hi Dave, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lynn
Cindy
Ben is a great dog sitter. He is very kind and compassionate with the owners as well as the animals he cares for.
elizabeth
Rover provided a great selection of professional pet care providers. The price was reasonable. The communication was easy. The only difficulty was navigating in the app to schedule specific date/time. Fortunately Jessica with Rover was able to figure it out and complete it on my behalf.
Reply from Rover.com | Pet SittingJun 27, 2026
Hi Elizabeth, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lynn
vinny
I give Nicholas 5 or 10 Stars he was wonderful and great asset to your company the reason I give Rover one is because I think their rates are ridiculous I think the percent they charge above what the caregiver charges is too much
Reply from Rover.com | Pet SittingJun 27, 2026
Hi Vinny, thank you for taking the time to provide us with your review. Pet sitters and dog walkers are the cornerstones of our business. We're here to provide ongoing support and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, essential site maintenance, and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover. Lastly, our service fees cover our Rover Guarantee reimbursement program, which provides peace of mind in case of unexpected injuries or damages. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available to you 24/7 at 888-453-7889. -Lynn
Laura C.
The dog sitter I found through River was perfect!
Tim
Hiring a pet sitter from Rover is easy, affordable, and, most importantly, trustworthy. We love our two cats and want peace of mind knowing they are well cared for when we travel. We are satisfied customers.
Melanie
I get entirely too many emails
Reply from Rover.com | Pet SittingJun 27, 2026
Hi Melanie, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lynn
