Excellent
Based on 35,369 reviews
Rover.com | Pet Sitting4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
35,369 approved reviews, newest moderated first
Eileen
I have found very experienced, professional dog sitters/walkers on the site. The process to contact potential providers is easy and seamless. Getting updates and photos of my pet during sitting services gives me peace of mind that my pet is being well cared for. Payment process is also very easy.
Jenna M.
After the abysmally handled Cat in a Flat merger, not only have my prices been jacked up without my say so due to the extortionate double fees Rover charges (15% to owners AND sitters), half the information on my profile is missing. Their customer service is a joke and I’m lucky if I get a response at all. This site is for dogs and they have made absolutely no effort to accommodate the different needs cats have. I’m now penalised if an owner chooses someone else, yet they encourage owners to cast a wide net across multiple sitters. Additionally, I don’t show up in searches while waiting for a meet and greet to take place. This might be weeks after the initial enquiry - are you serious? This is the busiest time of year and I’ve barely had any interest since the merger. My repeat clients have no ideas what’s going on, and I’ve now looked into private insurance to take everything off-app. What a farce. It’s clear that this merger was nothing but a means of expanding their portfolio, not a way of helping cat owners and sitter reach a broader network. Awful.
Reply from Rover.com | Pet SittingApr 24, 2026
We appreciate this feedback. We understand that Rover may not feel as helpful as it should today. We’re focused on ongoing improvements to better support your success and will continue working to make the platform more valuable for your business. Rover and Cat in a Flat share the same mission: To make life better for cats and the people who love them, and we can make an even bigger impact together. Coming together makes it easier for cat parents to get trusted care for their cats, for cat sitters to connect with more local cat parents, and most importantly, for cats to get the loving care they deserve. - Mandy
Katie M.
This entire platform is reprehensible. I will NEVER book a pet sitter through here again. Every single horrible thing you've heard about this platform is right. Customer service truly does not care about your pet at all. Despite the many safety and quality issues I had with my sitter, they just recommend I ask her for a refund. WTF?! I don't even want to contact her, much less ask her for a refund. Instead, I tell everyone in my life to NEVER use this Rover. They have ZERO care for your pets. Protect yourself and your animals.
Reply from Rover.com | Pet SittingApr 24, 2026
We appreciate your feedback, and we're sorry to hear that this was your experience with Rover. Our 24/7 Rover Support team is available at 888-453-7889 for any questions you may have. Please don't hesitate to reach out. - Mandy
Muriel des Y.
Très pratique pour les quelques fois ou j'ai eu à faire garder ma petite chienne. Les pets sister sont au top !
Laurie
It’s nice to be able to trust someone with my pets.
Jeff
Quick turnaround and great walker
Karen
Rover made it easy and possible to find the perfect person to watch my little ones. So thankful they created such a forum!
Tom
Very happy with my cat’s care
